Kevin Collins

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Latest activity by Kevin Collins
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    Kevin Collins created a post,

    Excluding emails from ticket stats


    We have some automated service notifications get sent to our support address from a particular address. But I'm looking for a good way to exclude them from our team stats other than counting the nu...

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    Kevin Collins commented,

    gahhhh! Just ran into this. "Please get a new metric of something we didn't track for the last 3 months."  Me- "Oh yeah, no problem- I can run through a whole mess of old ZD tickets and add tags t...