Viacheslav Parshin

1. Community
2. Feedback on Guide
3. Improvements to Rapid Resolve

Upvoting both Terry's points, especially first one.Zendesk's official stance on agents seeing Rapid Resolve's pop-up box to close a ticket when viewing articles is to either educate agents or stop ...

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• Viacheslav Parshin
• Created October 22, 2020 09:10
• 0 votes

1. Community
2. Feedback on Explore
3. Excel exported is not in the same format in Explore

Hello! I would like to add my voice to this post as well. I've recently encountered this shortcoming when trying to export a table report for our finance department and would very much like to see ...

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• Viacheslav Parshin
• Created May 27, 2020 08:15
• 3 votes