Randall
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Activity overview
Latest activity by Randall-
Randall commented,
We never had set up a number, and the Talk interface only shows us "There is a problem with your Talk account. Please contact our Customer Service team." ... yet we've been charged monthly for it. ...
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Randall commented,
We are in the same boat too. We have one real agent who handles all our tickets and support... yet this system (all of them, deskcom, freshdorks, etc) all count the base 'owner' account as an agent...
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Randall commented,
If this article says the change from SPF to CNAME records is may 13 2019, then why now, end of august 2019 does it still complain for SPF records when setting up a new zendesk? Shouldn't it only ca...
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Randall commented,
Woops, yeah, seems I was responding to the wrong sort of area. The HTML editor would be fine, if it didnt lag with every key press or mouse click (drag-selecting text is a nightmare in it)... and t...
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Randall commented,
We have all our support article images hosted on our own server, and it would be nice to simply url link them (as we have to change them from time to time, and its far easier locally on our own ser...