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Adrian Bell

  • Total activity 18
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Activity overview

Latest activity by Adrian Bell
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    Adrian Bell commented,

    A disable Followup Emails switch, so that - inbound emails sent to support+id******-****@company.zendesk.com - create a new ticket (instead of a follow-up - when the ticket has been closed) would b...

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    Adrian Bell commented,

    We're after a really simple theme.  Our business is about receiving requests from our customers and acting them. It's not a self serve situation as we are managing highly complex systems and each r...

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    Adrian Bell commented,

    I agree that this is a huge pain for companies that value their historical support data. This is important for any businesses that needs to analyse the effectiveness as well as any trends associate...

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    Adrian Bell commented,

    Hi Jessie >There isn't a way to set those kinds of restrictions, although this is a really interesting use case. >Can you give me more detailed about your workflow? Maybe we can come up with some >...

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    Adrian Bell commented,

    I'd like it if you could set a rule that prevented a ticket being merging into another ticket if it was created via certain support address. We  receive tickets via several support addresses. For i...

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    Adrian Bell commented,

    Hi Giovanni  I recently discovered Power BI Desktop (a free download from Microsoft). There is a connector to Zendesk. I hoping that this will be the solution, and I am looking for bringing in hist...

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    Adrian Bell commented,

    Agreed - I'm really hoping this feature can be added soon. For us, this is needed for end-users who can view all tickets associated with their organisation. We allocate each ticket to a project cod...