Ben Silkstone
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Activity overview
Latest activity by Ben Silkstone-
Ben Silkstone commented,
Max McCal Just wanting to confirm that after the initial email these placeholders will function as normal i.e. end user creates ticket, we send ack, we send update on request with {{latestcomments....
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Ben Silkstone commented,
hey Brett, The goal would be to customise the CSAT landing page in the same way that you would customise guide for example with custom html and css allowing us to provide a landing page with the ...
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Ben Silkstone commented,
Is it possible to request the additional functionality to customize the landing page that users are taken to, to complete the survey?
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Ben Silkstone commented,
Abdul Qabiz Did you ever end up posting regarding this, we are wanting zendesk sell to mirror our outbound communications that are in send grid without using a third party product.
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Ben Silkstone commented,
Hey Nicole i currently have a post in support help under the advisement of the chat team in support they also advised me to comment on this article to help with getting this issue resolved you can...
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Ben Silkstone commented,
can we please have the option to disable automatic welcome emails if help centre is active it is something that my business does not currently want
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Ben Silkstone created a post,
Welcome Emails
hello there i have recently discovered the existence of welcome emails within support, whilst having this functionality is definitely a positive to most there are some users that may not want this...