Mohammad ShabbirTaibani

Total activity 20
Last activity December 03, 2019 06:14
Member since October 23, 2019 05:05

Following 0 users
Followed by 0 users
Votes 1
Subscriptions 8

Activity overview

Latest activity by Mohammad ShabbirTaibani

Mohammad ShabbirTaibani commented, December 03, 2019 06:14
Hi Thomas, Sorry for Delay reply, I have check Talk metrics, & Attribute, but didnt found What I am looking for See the attached screen shot
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- Mohammad ShabbirTaibani
- Created December 03, 2019 06:14
- 0 votes
Mohammad ShabbirTaibani commented, December 03, 2019 06:08
Hi Brett, I got the API token , thanks for following up
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- Mohammad ShabbirTaibani
- Created December 03, 2019 06:08
- 0 votes
Mohammad ShabbirTaibani commented, November 26, 2019 04:33
Hi , I am not able to see API under widget , when i login to Zendesk, I want to get data from API using vba code, but as API Key is missing , I am getting error : you must supply credential to co...
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- Mohammad ShabbirTaibani
- Edited November 26, 2019 04:33
- 0 votes
Mohammad ShabbirTaibani commented, October 30, 2019 14:11
Hi Thomas, I would need to import below stats from ZenTalk , to find agent time spent on daily basis are : ( Agent wise , Date wise ) Total Available Time : Total Away time : Total Online Time Tot...
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- Mohammad ShabbirTaibani
- Created October 30, 2019 14:11
- 0 votes
Mohammad ShabbirTaibani created a post, October 27, 2019 16:02
Is there any way to import Zendesk Talk Stats into Excel or Access
1. Community
2. Talk - Troubleshooting and Q&A
Is there any way to import Zendesk Talk Stats into Excel or Access , I have been struggling from last few days to import data into Excel or Access from Zentalk Any help on this much appreciated.
- Mohammad ShabbirTaibani
- Created October 27, 2019 16:02
- 2 followers
- 5 comments
- 0 votes
Mohammad ShabbirTaibani commented, October 25, 2019 09:47
Hi , I have question, The inbuilt reports looks good, is there any option we can download in excel day wise ? I tried to check in explorer but didnt found option there for inbuilt reports Thanks
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- Mohammad ShabbirTaibani
- Created October 25, 2019 09:47
- 0 votes
Mohammad ShabbirTaibani commented, October 25, 2019 06:40
I have recently started using Zendesk, and found this basic thing is missing , Organizing queries for better control is required immediate attention I can see few months back it was mention , work...
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- Mohammad ShabbirTaibani
- Created October 25, 2019 06:40
- 1 vote
Mohammad ShabbirTaibani created a post, October 25, 2019 05:38
Agent Talk status for reporting purposes - Any Latest update
1. Community
2. General Product Feedback
I saw this post , long, back , any update on this "It would be helpful to be able to utilize Zendesk to confirm Agent payroll hour submission. I'm looking for the ability to report(s) to track my...
- Mohammad ShabbirTaibani
- Created October 25, 2019 05:38
- 3 followers
- 0 comments
- 1 vote
Mohammad ShabbirTaibani commented, October 23, 2019 05:45
Hi , Can I import Zendesk query in MS Excel , or MS Access ?
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- Mohammad ShabbirTaibani
- Created October 23, 2019 05:45
- 0 votes
Mohammad ShabbirTaibani commented, October 23, 2019 05:08
is there any way to protect query, + can we create folder in query section to save query in folder ?
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- Mohammad ShabbirTaibani
- Created October 23, 2019 05:08
- 0 votes