Melissa Norton
-
Total activity66
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes11
-
Subscriptions32
Activity overview
Latest activity by Melissa Norton-
Melissa Norton commented,
Hi Deidre Bisseger. Have you seen this article? It might be what you need. Converting between metrics and attributes
-
Melissa Norton commented,
Hey Alex, I was having the same issues as you with the trigger firing, but the tags not adding to the ticket. I had a colleague assist and he said I needed the Basic Authentication, which is not me...
-
Melissa Norton commented,
Hey Aaron Lupo, It looks like your "Applied filters" include Support: Tickets [default].tickets_created_at? You might need to remove an "Exclude filter" from this query.
-
Melissa Norton commented,
Hey Brett Bowser, Thanks so much for that! I actually figured out what I had done wrong. When I created the Custom Group Attribute, I had mistakenly chosen "Remove left values," as this was my firs...
-
Melissa Norton commented,
Hey Farhan Virji, I've noticed when you clone the Support dashboard, it will allow you to add drillthrough on its queries, but it doesn't show any data. I've instead recreated the query from scratc...
-
Melissa Norton commented,
I'm having an issue with data not changing/reverting once I uncheck a custom group attribute in a data filter. On a simple "Tickets created" query, I want to filter to a custom group of tags. When ...
-
Melissa Norton commented,
Happy to help, Erika Kenney! I don't actually work at Zendesk, I work at a partner company which implements Zendesk. But I agree, bookmarks are not intuitive.
-
Melissa Norton commented,
Hey Erika Kenney, If you add a bookmark, after you change your filters to the state you prefer, then you may save it in that state. You may also make it the default state if you pin the bookmark:
-
Melissa Norton commented,
Hi Sharin Kaur, In your case I would: Measure the metric "Agent updates" Add attributes "Update - Hour" and "Assignee Name" (you can play with it in rows or columns) Add a time filter for whateve...
-
Melissa Norton commented,
Hey Sylvia Agung, Try this article for Erika's solution with tags: Explore Functions Reference - specifically under Tag Functions, near the bottom. Text or logical functions might be useful too if ...