Melissa Norton
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Total activity59
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Last activity
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Activity overview
Latest activity by Melissa Norton-
Melissa Norton commented,
Hey Brett - Community Manager, Thanks so much for that! I actually figured out what I had done wrong. When I created the Custom Group Attribute, I had mistakenly chosen "Remove left values," as thi...
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Melissa Norton commented,
Hey Farhan Virji, I've noticed when you clone the Support dashboard, it will allow you to add drillthrough on its queries, but it doesn't show any data. I've instead recreated the query from scratc...
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Melissa Norton commented,
I'm having an issue with data not changing/reverting once I uncheck a custom group attribute in a data filter. On a simple "Tickets created" query, I want to filter to a custom group of tags. When ...
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Melissa Norton commented,
Happy to help, Erika Kenney! I don't actually work at Zendesk, I work at a partner company which implements Zendesk. But I agree, bookmarks are not intuitive.
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Melissa Norton commented,
Hey Erika Kenney, If you add a bookmark, after you change your filters to the state you prefer, then you may save it in that state. You may also make it the default state if you pin the bookmark:
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Melissa Norton commented,
Hi Sharin Kaur, In your case I would: Measure the metric "Agent updates" Add attributes "Update - Hour" and "Assignee Name" (you can play with it in rows or columns) Add a time filter for whateve...
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Melissa Norton commented,
Hey Sylvia Agung, Try this article for Erika's solution with tags: Explore Functions Reference - specifically under Tag Functions, near the bottom. Text or logical functions might be useful too if ...
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Melissa Norton commented,
Hey Darren Taylor, Did you possibly clone one of your tabs (e.g. CUI) multiple times with the bookmark already chosen? I did this for a dashboard with state tabs as well, thinking it would be faste...
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Melissa Norton commented,
Hi Alexandra Caldas, Did you create the query with the attribute "Ticket Solved - Year" as well? I've found out (the hard way) that if you put the "Ticket Solved - Year" ABOVE the "Ticket Solved - ...
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Melissa Norton commented,
Hi Sharin Kaur, It looks like you are using the incorrect dataset. Instead of "Support: Tickets," you will want to use "Support: Ticket Updates." Hope that helps!