Kevin Bieringer
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Activity overview
Latest activity by Kevin Bieringer-
Kevin Bieringer commented,
Any reason not to conduct step #5 [Set up email forwarding from your external support address] before step #4 [select disconnect to delete the Gmail connector] in the interest of preventing any gap...
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Kevin Bieringer created a post,
Step-by-step Support Agent Ticket Workflow Rules
I've been advised that ZD support ticket does not offer the ability to force an Agent order of operations/workflow. What we're seeing is that several of our macros contain an action to Set Subject ...