Matt Beesley
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Last activity
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Activity overview
Latest activity by Matt Beesley-
Matt Beesley commented,
Hi Devan, Will I be able to set up triggers to notify me if an agent ticket count is less than 5?
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Matt Beesley created a post,
Setting up trigger when agent reaches certain number of tickets
I am trying to set up a trigger to notify me when various agents reach a certain number of tickets to monitor their activity. I would also like to set up a trigger to notify me when a particular gr...
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Matt Beesley commented,
This is the trigger to send the text, should I have a condition in here to prevent the requester receiving an email as well as a text?
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Matt Beesley commented,
Should I set up another trigger to stop the email updates being sent at the same time?
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Matt Beesley commented,
There is another trigger firing, which is unrelated, but the only other trigger is the "send outbound text" so they are not firing at the same time.
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Matt Beesley commented,
I should explain to give you a better picture. The trigger that I showed above notifies the customer that there has been an update to their ticket with the new correspondence via email. When we cre...
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Matt Beesley commented,
I have set up the macro to the following - Am I correct in saying that the customer will only receive a notification once we have updated their ticket with a public response and that they will n...
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Matt Beesley commented,
that is correct, I don't want the requester to receive an email notification along with the text
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Matt Beesley commented,
I have set up some macros to text our customers and included Knowledge base articles but the links do not work when the requester receives the text. Is this possible?
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Matt Beesley commented,
Thank you for providing your response, I've updated the trigger to the following which I think has resolved the issue Would this mean the requester would receive a notification even if I were t...