Jamie Noell
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Total activity92
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Last activity
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Activity overview
Latest activity by Jamie Noell-
Jamie Noell commented,
Chris Fellows - we are experiencing this issue as of yesterday as well. You may recall that we ran into this same issue back in August if that helps in your troubleshooting: https://support.zendes...
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Jamie Noell commented,
Andrew, we have ended up implementing Myndbend Lite (free) to create child tickets due to the design of Zendesk's Side Conv child ticket capability. With Myndbend, not only can we choose to copy a...
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Jamie Noell created a post,
Bring back chat visitor list with Agent Workspace
Our team leads need to be able to monitor live chats from a QA perspective and offer real-time feedback to newer agents. Since we migrated to Agent Workspace, we have lost that capability. The vi...
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Jamie Noell commented,
Our team leads need to be able to monitor live chats from a QA perspective and offer real-time feedback to newer agents. The visitor list allowed for that easy visibility. I am thinking through a...
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Jamie Noell commented,
There is an additional thread on this topic here: https://support.zendesk.com/hc/en-us/community/posts/360047894054-Redaction-and-attachment-deletion-for-side-conversations Not being able to redact...
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Jamie Noell commented,
I agree with at least being able to delete a Side Conv. We are having to delete the entire ticket if someone accidently adds PII in a Side Conv. More details: https://support.zendesk.com/hc/en-us...
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Jamie Noell commented,
We utilize this app for ticket replies. Is there any plan to extend this functionality to redacting messages in a Side Conversation? Since we cannot delete a Side Conversation reply, presently, w...
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Jamie Noell commented,
Jason Fouchier and Toby, we are also struggling with bouncebacks with Side Conversations as well as for regular email notifications from the ticket itself. We have no way of knowing whether the em...
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Jamie Noell commented,
We did finally implement our own custom field that is set by triggers to get this Received at data, but with a growing list of email addresses / teams coming into Zendesk, this is a lot of maintain...
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Jamie Noell commented,
We have a similar need to resend a Side Conversation if there has not been a response via an automation just as we do a pending ticket's public reply.