Jamie Noell
- Total activity 29
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 4
- Subscriptions 14
Activity overview
Latest activity by Jamie Noell-
Jamie Noell commented,
This is a great enhancement - thank you! Please do consider adding the ability to prioritize the order of the groups to which a call is routed if no one in the primary group is available to take t...
-
Jamie Noell commented,
The other challenge that we are seeing is that the agent does not have the same screen as an end user requester, which complicates providing service. Sure, the agent can somewhat replicate the exp...
-
Jamie Noell commented,
Does call routing work with skills-based routing (SBR) yet? As an example, if you have English speakers and French speakers, I know we can use the IVR selections to route to specific groups of age...
-
Jamie Noell commented,
I highly agree that this functionality would be extremely helpful. The agent UI does not show the microtext under the fields as is shown in the Help Center version of the form.
-
Jamie Noell commented,
I highly agree that this functionality would be extremely helpful. The agent UI does not show the microtext under the fields as is shown in the Help Center version of the form.
-
Jamie Noell commented,
Zendesk playing a holiday out of office greeting based on the schedule associated with a certain number would be very helpful.
-
Jamie Noell commented,
+1
-
Jamie Noell commented,
Can you distinguish between tickets created by an agent in the Support interface vs. a ticket created by someone in the Help Center on the same form? It appears that both are showing as web form.
-
Jamie Noell commented,
I have been trying to follow the code examples above, but I am getting the form name + "undefined." I am trying to create the value for subject line for a ticket created in the Help Center. The J...
-
Jamie Noell commented,
+1 for adding the ability for an agent to submit a request through the Help Center. Our company uses SSO to get to Zendesk so being logged out or using a different browser to access the Help Cente...