Jamie Noell
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Total activity65
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Last activity
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Activity overview
Latest activity by Jamie Noell-
Jamie Noell commented,
We have another system as the source of customer data which syncs into Zendesk. Likewise, we will be implementing an integration for our employee data, so we do not want agents to change in Zendes...
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Jamie Noell commented,
I think in the trigger Madison provided, you could replace the Tags> contains criteria in the ALL section Comment text contains the string There are refund requests in an e-commerce Alternative...
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Jamie Noell commented,
We use the Hide Ticket fields app for fields where we do not want the agent to update a value, but ideally we would like these hidden fields to instead be read-only for and visible to agents. In ad...
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Jamie Noell commented,
+1 - concerned that agents will miss the chat if they are working in an app outside of Zendesk
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Jamie Noell commented,
Thanks, Rob! I think those reports are great, but I believe that recipe is more about tickets with a certain skill. What we were hoping for is a report showing which agents have which skills - pos...
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Jamie Noell created a post,
Side Conversations - add redact option
We use the Ticket Redaction app when attachments with sensitive data need to be redacted. As heavy users of Side Conversations, we need this same redaction functionality in Side Conversations. To...
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Jamie Noell commented,
Bless you, Chris!! Thank you for your prompt response. This issue seems to be fixed now.
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Jamie Noell commented,
Starting Thursday of this week, we saw a different behavior where Zendesk was defaulting to the first email alphabetically on manual tickets and displaying a message: We have had the free version...
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Jamie Noell commented,
+1
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Jamie Noell commented,
While we have allowed agents to see the skills on a ticket, it does not appear that agents can see the skills on their profile page. In addition, we would like to be able to run a report to show al...