Jamie Noell
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Activity overview
Latest activity by Jamie Noell-
Jamie Noell commented,
Zendesk playing a holiday out of office greeting based on the schedule associated with a certain number would be very helpful.
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Jamie Noell commented,
+1
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Jamie Noell commented,
Can you distinguish between tickets created by an agent in the Support interface vs. a ticket created by someone in the Help Center on the same form? It appears that both are showing as web form.
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Jamie Noell commented,
I have been trying to follow the code examples above, but I am getting the form name + "undefined." I am trying to create the value for subject line for a ticket created in the Help Center. The J...
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Jamie Noell commented,
+1 for adding the ability for an agent to submit a request through the Help Center. Our company uses SSO to get to Zendesk so being logged out or using a different browser to access the Help Cente...
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Jamie Noell commented,
When we've had a peak in calls, the message might be played during the rest of the day when in reality there's no more serious wait time. Conversely, depending on the time of day, the 24 hour aver...