Jamie Noell
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Total activity76
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Last activity
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Member since
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Following0 users
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Votes4
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Activity overview
Latest activity by Jamie Noell-
Jamie Noell commented,
We have a naming convention where we prefix a group name with the Brand Name. Consequently, we have multiple groups starting with IT (e.g., IT - App Support, IT - Desktop Support, IT - Zendesk, et...
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Jamie Noell commented,
I am familiar with the 20 messages per email address limit, but I have heard that if we whitelist a specific email address, that will increase the limit within an hour per email address. - Can you...
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Jamie Noell commented,
We need to be able to print a PDF of a Side Conversation email thread.
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Jamie Noell commented,
Another upvote on being able to print Side Conversations - in our case, we just need to print to a PDF, not a physical paper printout.
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Jamie Noell commented,
I created a workaround for this capability of having a top-level field "sometimes" required. Create a custom field called "Make Category Required" (MCR). Hide the field using Sweethawk's free app ...
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Jamie Noell commented,
I wish we had 2 features related to the signature in a Side Conversation: 1) The ability to indicate if the Brand signature could be used in a Side Conversation (instead of the agent signature). W...
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Jamie Noell commented,
Thank you for adding skills as a criterion for all views! It would be so helpful if the presence of a skill could be a trigger condition. Example: If ticket has the xyz skill, route to this group,...
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Jamie Noell commented,
We have another system as the source of customer data which syncs into Zendesk. Likewise, we will be implementing an integration for our employee data, so we do not want agents to change in Zendes...
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Jamie Noell commented,
I think in the trigger Madison provided, you could replace the Tags> contains criteria in the ALL section Comment text contains the string There are refund requests in an e-commerce Alternative...
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Jamie Noell commented,
We use the Hide Ticket fields app for fields where we do not want the agent to update a value, but ideally we would like these hidden fields to instead be read-only for and visible to agents. In ad...