Jamie Noell
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Total activity102
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Last activity
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Activity overview
Latest activity by Jamie Noell-
Jamie Noell commented,
Ahn Letran, I learned through Customer Advocacy that if you attempt to hide all nested items within a parent, Zendesk does not hide the parent category and can only disable the nested options (i.e....
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Jamie Noell commented,
stutee, you may figured out a plan, but just in case, you can use triggers to set the Brand with the condition of Ticket is Created and Channel = Side Conversation and use the Group to which it's a...
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Jamie Noell commented,
Is there a limit as to how many options you can hide from a drop-down field using this app? Hiding up to 5 options works great. However, if I add a sixth, none of the options are hidden any longer...
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Jamie Noell created a post,
Tag tickets with redacted content
We like the new redaction feature in the core product. We would like to be able to flag / tag tickets where information has been redacted, so that we can both share with our managers to try to edu...
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Jamie Noell commented,
Is there any plan to add this native ticket redaction as a trigger condition? We would like to tag these tickets with redacted content for follow-up. We have added this as a feature request - anyo...
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Jamie Noell created a post,
Agent signature on Side Conversation child ticket
The original method for a Side Conversation includes the Agent Signature. However, the child ticket option for a Side Conversation (SC) does not include the Agent Signature. While the agent creat...
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Jamie Noell commented,
Is retaining this redacted data in your logs for 30 days compliant with GDPR?
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Jamie Noell commented,
Chris Fellows - we are experiencing this issue as of yesterday as well. You may recall that we ran into this same issue back in August if that helps in your troubleshooting: https://support.zendes...
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Jamie Noell commented,
Andrew, we have ended up implementing Myndbend Lite (free) to create child tickets due to the design of Zendesk's Side Conv child ticket capability. With Myndbend, not only can we choose to copy a...
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Jamie Noell created a post,
Bring back chat visitor list with Agent Workspace
Our team leads need to be able to monitor live chats from a QA perspective and offer real-time feedback to newer agents. Since we migrated to Agent Workspace, we have lost that capability. The vi...