Jamie Noell
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Activity overview
Latest activity by Jamie Noell-
Jamie Noell commented,
+1
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Jamie Noell commented,
While we have allowed agents to see the skills on a ticket, it does not appear that agents can see the skills on their profile page. In addition, we would like to be able to run a report to show al...
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Jamie Noell created a post,
Report of skills for each agent
We would like to be able to run a report listing all agents and the skills set-up for each agent. Ideally, this report could be filtered to only include certain group(s) of agents. Right now, we ...
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Jamie Noell commented,
Yes, please. We have a field that is used on multiple forms but on the widget, we need this field to be hidden.
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Jamie Noell commented,
It would be nice to have a configuration option of using the brand or account level signatures instead of the ones on the agent profile. We have hundreds of agents, and even if we initially set th...
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Jamie Noell commented,
it would be nice for the Side Conversations background color to be different than the internal note as well.
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Jamie Noell commented,
We have run into this issue as well. If someone has the role permission to edit group macros and the person is in all of the groups designated for that macro, it would be nice for this person to b...
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Jamie Noell commented,
Ditto - we have some lengthy forms, some of which require supporting documentation as an attachment. If the requester is not quite ready to finalize the attachment, we would like to give the reque...
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Jamie Noell commented,
This is a great enhancement - thank you! Please do consider adding the ability to prioritize the order of the groups to which a call is routed if no one in the primary group is available to take t...
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Jamie Noell commented,
The other challenge that we are seeing is that the agent does not have the same screen as an end user requester, which complicates providing service. Sure, the agent can somewhat replicate the exp...