Jamie Noell
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Activity overview
Latest activity by Jamie Noell-
Jamie Noell commented,
Yes, please. We have a field that is used on multiple forms but on the widget, we need this field to be hidden.
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Jamie Noell commented,
It would be nice to have a configuration option of using the brand or account level signatures instead of the ones on the agent profile. We have hundreds of agents, and even if we initially set th...
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Jamie Noell commented,
it would be nice for the Side Conversations background color to be different than the internal note as well.
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Jamie Noell commented,
We have run into this issue as well. If someone has the role permission to edit group macros and the person is in all of the groups designated for that macro, it would be nice for this person to b...
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Jamie Noell commented,
Ditto - we have some lengthy forms, some of which require supporting documentation as an attachment. If the requester is not quite ready to finalize the attachment, we would like to give the reque...
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Jamie Noell commented,
This is a great enhancement - thank you! Please do consider adding the ability to prioritize the order of the groups to which a call is routed if no one in the primary group is available to take t...
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Jamie Noell commented,
The other challenge that we are seeing is that the agent does not have the same screen as an end user requester, which complicates providing service. Sure, the agent can somewhat replicate the exp...
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Jamie Noell commented,
Does call routing work with skills-based routing (SBR) yet? As an example, if you have English speakers and French speakers, I know we can use the IVR selections to route to specific groups of age...
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Jamie Noell commented,
I highly agree that this functionality would be extremely helpful. The agent UI does not show the microtext under the fields as is shown in the Help Center version of the form.
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Jamie Noell commented,
I highly agree that this functionality would be extremely helpful. The agent UI does not show the microtext under the fields as is shown in the Help Center version of the form.