Barry Downs

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Activity overview

Latest activity by Barry Downs
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    Barry Downs commented,

    Hey Andrew, The ticket isn't actually created until the chat is answered (at which point the email notification wouldn't be required) or the chat is abandoned by the customer (at which point we alr...

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    Barry Downs commented,

    Hey Heather, Thanks for the reply, it's warming to see I'm not the only one interested in this!  Slack notifications would similarly be fantastic. I'd previously had a look at the Chat API and I th...

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    Barry Downs created a post,

    Send email alert of incoming chat in queue?


    I'm looking for a way to send an email notification when a customer enters the chat queue and is awaiting a Customer Service agent. Something as simple as 'A customer has joined the queue and is aw...