Hannah Voice

Total activity

94
Last activity

January 05, 2021 17:10
Member since

September 23, 2019 11:39
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9
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48

Activity overview

Latest activity by Hannah Voice

Hannah Voice commented, January 05, 2021 17:10
Oh that's awesome Eugene Orman, that works a treat. Thanks so much! 🤩
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- Hannah Voice
- Created January 05, 2021 17:10
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Hannah Voice created a post, January 05, 2021 15:31
Sending GIFs in replies to public tweets
1. Community
2. Feedback on Support
Since moving to Zendesk, we have really been missing the ability to include GIFs in replies to our public tweets. We do a lot of support on social media and including GIFs is a big part of creating...
- Hannah Voice
- Created January 05, 2021 15:31
- 1 follower
- 0 comments
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Hannah Voice commented, December 15, 2020 12:35
Is it possible to create an attribute that includes values of multiple custom fields? For example, if we have two topics fields (that each show on a different ticket form), can we create one custom...
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- Hannah Voice
- Edited December 15, 2020 12:35
- 0 votes
Hannah Voice commented, December 14, 2020 17:29
Thanks for this very helpful guide. 🙌 Is it possible to create a custom attribute that includes all final level options across multiple fields? Here's the context: We have 15 ticket forms and each ...
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- Hannah Voice
- Edited December 15, 2020 12:16
- 0 votes
Hannah Voice commented, November 04, 2020 10:13
Since skills are only applied at ticket creation, what would ever be the point of adding a skill manually to a ticket? I think I must be missing something. The guide says: If a skill is added to an...
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- Hannah Voice
- Created November 04, 2020 10:13
- 1 vote
Hannah Voice commented, October 07, 2020 09:01
Thanks @..., that's a great idea. I'll have a play around with that. 😊
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- Hannah Voice
- Created October 07, 2020 09:01
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Hannah Voice created a post, October 06, 2020 10:15
What is the best way to track what % of tickets have custom fields filled out?
1. Community
2. Explore Q&A
We have five custom fields on all tickets that agents are expected to complete (unless the ticket has come from the ticket form in the Help Center, in which case a customer will complete some of th...
- Hannah Voice
- Created October 06, 2020 10:15
- 2 followers
- 2 comments
- 0 votes
Hannah Voice commented, September 23, 2020 09:42
Hi Jim Davenport Thanks so much for your detailed reply! I think in this case, our articles would end up being extremely long in the widget, which probably won't be a great experience for users vie...
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- Hannah Voice
- Created September 23, 2020 09:42
- 0 votes
Hannah Voice created a post, September 22, 2020 10:35
Best way to include mobile steps in articles
1. Community
2. Guide Q&A
Hi community friends 👋 If you're using Zendesk Guide + the web widget + you offer instructions in articles for multiple platforms, I could really use your advice! We launched our Help Center about ...
- Hannah Voice
- Edited September 22, 2020 10:37
- 2 followers
- 2 comments
- 0 votes
Hannah Voice commented, August 19, 2020 10:46
How are Views defined in this report? They don't seem to match Page Views or Unique Page Views in Google Analytics for the same timeframe. Thanks.
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- Hannah Voice
- Created August 19, 2020 10:46
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