
Hannah Voice
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Total activity94
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Last activity
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Activity overview
Latest activity by Hannah Voice-
Hannah Voice commented,
Oh that's awesome Eugene Orman, that works a treat. Thanks so much! 🤩
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Hannah Voice created a post,
Sending GIFs in replies to public tweets
Since moving to Zendesk, we have really been missing the ability to include GIFs in replies to our public tweets. We do a lot of support on social media and including GIFs is a big part of creating...
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Hannah Voice commented,
Is it possible to create an attribute that includes values of multiple custom fields? For example, if we have two topics fields (that each show on a different ticket form), can we create one custom...
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Hannah Voice commented,
Thanks for this very helpful guide. 🙌 Is it possible to create a custom attribute that includes all final level options across multiple fields? Here's the context: We have 15 ticket forms and each ...
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Hannah Voice commented,
Since skills are only applied at ticket creation, what would ever be the point of adding a skill manually to a ticket? I think I must be missing something. The guide says: If a skill is added to an...
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Hannah Voice commented,
Thanks @..., that's a great idea. I'll have a play around with that. 😊
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Hannah Voice created a post,
What is the best way to track what % of tickets have custom fields filled out?
We have five custom fields on all tickets that agents are expected to complete (unless the ticket has come from the ticket form in the Help Center, in which case a customer will complete some of th...
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Hannah Voice commented,
Hi Jim Davenport Thanks so much for your detailed reply! I think in this case, our articles would end up being extremely long in the widget, which probably won't be a great experience for users vie...
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Hannah Voice created a post,
Best way to include mobile steps in articles
Hi community friends 👋 If you're using Zendesk Guide + the web widget + you offer instructions in articles for multiple platforms, I could really use your advice! We launched our Help Center about ...
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Hannah Voice commented,
How are Views defined in this report? They don't seem to match Page Views or Unique Page Views in Google Analytics for the same timeframe. Thanks.