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Ryan Gott

Technical Product Manager in the Fintech space.

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Activity overview

Latest activity by Ryan Gott
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    Ryan Gott commented,

    1. Community
    2. Feedback on Chat
    3. "Fade" ended chats

    We have issues where customers leave chats before an agent can wrap up the ticket and the agents are immediately served another chat. It would be good in these situations to have a feature which al...

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    • Ryan Gott
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    Ryan Gott commented,

    1. Community
    2. Feedback on Support
    3. Link user field with ticket field

    I work in an environment where one user can have multiple products, denoted by a unique product ID. If we could allow users to enter an ID on the ticket level and trigger a new user field to popula...

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    • Ryan Gott
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    • 1 vote