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Latest activity by Kandice
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    Kandice commented,

    Hi Tlago, This looks interesting, but would it replace phone numbers for a business?  I don't think our company is ready to move away from that. Also, the product doesn't describe the feature about...

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    Kandice created a post,

    Grouping Talk Overview by Department

    Hello.  The call center I supervise is broken down into multiple departments.  Each department has several different phone numbers that customers can call, and each department has multiple groups. ...

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    Kandice commented,

    Add another company to this list.  People won't answer our calls, but then aren't happy when it takes a while to resolve their issue.  Having this ability would be a huge plus for Zendesk!