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Sophie McMonagle

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Latest activity by Sophie McMonagle
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    Sophie McMonagle commented,

    Hi Anna,  If you are on the Gather Legacy plan, then you get Gather included free with Guide.  If you are happy with all the features you get today, then you are all set. You'll only pay for Gather...

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    Sophie McMonagle commented,

    Hi Dennis Schmidt, We have some more news on how to stage a community before you activate it. You can work with your community from the Themes page, even if the community is disabled.  I’ve added s...

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    Sophie McMonagle commented,

    Hi Laurie, There is no direct way to filter unanswered posts using the reporting dashboard, so I've removed that point from the article. I'm sorry for any confusion.  

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    Sophie McMonagle commented,

    Hi Mary, sorry about that.  The link you need is this one: https://www.zendesk.com/apps/support/knowledge-capture/ I've also updated the article, thanks!

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    Sophie McMonagle commented,

    Dennis Schmidt, I've updated the article to reflect Kasper's comments. Sorry about that!

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    Sophie McMonagle commented,

    Hi Dawn, With Gather Legacy, you can do everything you did previously with the community feature in Guide - commenting, posting, etc.  You also have the new alias and @mentions features too.

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    Sophie McMonagle created an article,

    Gather product limits for Help Center

    This article details the maximum product limits in Gather. Many limits apply to the Help Center in general, and are managed in Guide (see Guide product limits for Help Center). The following tabl...

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    Sophie McMonagle created an article,

    Gather resources

    Gather provides a community forum for customers to connect and collaborate.   The Gather community is part of your self-service Help Center, and complements your Guide knowledge base. For more in...

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    Sophie McMonagle created an article,

    Accessing the My Apps page for your installed Support apps

    You can install and manage your Support app integrations from the Zendesk My Apps page. To access the My Apps page Click the Admin icon () in the sidebar, then select Apps > Manage. The My Apps ...

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    Sophie McMonagle created an article,

    Configuring Guide settings

    You can manage your knowledge base configuration in Guide settings. You must be a Guide Manager to work with these features. This article contains the following sections: Accessing the Guide Set...