Lachlan Robbins

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Latest activity by Lachlan Robbins
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    Lachlan Robbins commented,

    It's fine if you want to improve the product, but Zendesk continues to take out integral components of plans and then charges for the privilege of the same functionality. (E.g. Insights.) If there ...

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    Lachlan Robbins commented,

    Pretty disappointing, yet another Zendesk feature sliced off and charged per agent. It's getting increasingly difficult to pitch Zendesk to management as the cost is going up for features that used...