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Craig Leonard

  • Total activity
    16
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Activity overview

Latest activity by Craig Leonard
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    Craig Leonard commented,

    This will prove to be super handy thanks Jess.  Is there a way that I could remove all characters leading up to the first _ without specifying the string and number of characters? So I wouldn't hav...

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    Craig Leonard created a post,

    Outbound calls don't get assigned a call group

    Answered

    Currently our outbound calls don't get assigned a call group (Excluding call backs), do I have something configured incorrectly for this to be happening? Or is this standard? Any help is greatly ap...

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    Craig Leonard commented,

    Hi Brett,    Thanks for the reply. Initially there was nothing set in the alias but I'll try the Customer Support addition to that field and go from there.    Many thanks, Craig

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    Craig Leonard commented,

    Hi there,  I've unticked the "Personalized Email Replies", but my name is still appearing on email replies. Why could this be?   Cheers, Craig

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    Craig Leonard created a post,

    Web form

    Answered

    Hi there, we have a web form that we utilise with Zendesk. The tickets that get created when someone submits an inquiry through it do not get assigned to the channel "Web". The web form was already...

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    Craig Leonard created a post,

    Inbound Calls reporting

    Answered

    I'm fairly new to reporting in Zendesk but just a quick question: In the Zendesk Talk Overview that reports the live data, why is the Total Inbound Calls at days end different to the total inbound ...