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Ignacio De la Llave Lorenzo

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Latest activity by Ignacio De la Llave Lorenzo
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    Ignacio De la Llave Lorenzo commented,

    Answering to myself here as I think it might be useful for other users.   It is possible to compare 2 different ranges by creating 2 datasets and 2 identical queries that use each dataset.   You ca...

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    Ignacio De la Llave Lorenzo commented,

    This is actually big issue for Spanish translations as it takes around 25% of a regular screen.     We would be happy if you would just remove the title of that column or change it with "SLA"

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    Ignacio De la Llave Lorenzo created a post,

    Comparing 2 custom date ranges

    Answered

    Hello, I am trying to have a Dashboard that compares 2 user-defined date ranges. For example, I want to select This week as period 1 and Last week as period 2 and see the tickets created this week ...

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    Ignacio De la Llave Lorenzo commented,

    Hi,   I know the relation between this change and API has already been discussed but I wanted to check this use case as I don't think it's fully covered: We are creating tickets from our own site u...

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    Ignacio De la Llave Lorenzo commented,

    Hi, We are experiencing the exact same issue. Are there any updates or identified workarounds that we could use? Losing the possibility of using macros on bulk updates is a big inconvenience. Thank...

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    Ignacio De la Llave Lorenzo commented,

    Thanks Ryan for such a complete answer. We tried the second way and worked perfectly.   Regards,

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    Ignacio De la Llave Lorenzo commented,

    Hello, Is there a way to verify separately different areas of help center? For example, we would like to separate Support languages in our help center but if we use document_head.hbs it seems that ...