
James Freeman
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Total activity43
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Last activity
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Activity overview
Latest activity by James Freeman-
James Freeman commented,
I thought I had replied to this previously. Apologies for the delay. The intention is to go on an agent by agent basis, so I see Agent 1 has got 10 tickets in total. 8 of which were good feedback...
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James Freeman created a post,
Percentage of customer satisfaction
Hi All, In my migration from insights to Explore, I am building up a customer satisfaction query for dashboards. Above is my current query, but what I need to do, is have a new column at the far...
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James Freeman commented,
Thanks Marie-Cathrine, Its odd that we have to take it apart to change things, but I just managed to make it usable!
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James Freeman commented,
Thanks Marie-Cathrine, I have done that now, but the columns have all "bunched up" and I am unable to specify a width for the column. Also, am I right in thinking, it seems Zendesk refers to Ro...
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James Freeman created a post,
Explore - Wrap around text for satisfaction
AnsweredHi Folks, Following the reminder from Zendesk, of closing insights down next year, I am looking at how to transfer the satisfaction ratings to an Explore query. The problem is, the report is huge...
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James Freeman commented,
Agreed Elise, due to this limitation we are now having to pay for an extra 3 licenses to allow access to the required information outside of a dashboard. Frustrating really as this is a 25% increas...
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James Freeman commented,
Count me in! The idea of working with attachments to move tickets onto the right teams would be useful.
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James Freeman commented,
I am guessing what I am looking for might not exist?
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James Freeman created a post,
Custom list lookups
Hi folks, I am wondering if there is a way I can do a lookup on lists and set a value automatically. For example, have a list that if a particular string, or reference is found in a large list,...
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James Freeman commented,
So the good news is, I found out I was the problem! I hadn't found the section I was looking for! Should anyone miss the obvious as I did - open your report criteria,Then click the blue "EDIT DA...