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James Freeman

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Latest activity by James Freeman
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    James Freeman commented,

    1. Community
    2. Explore Q&A
    3. Percentage of customer satisfaction

    I thought I had replied to this previously. Apologies for the delay.   The intention is to go on an agent by agent basis, so I see Agent 1 has got 10 tickets in total. 8 of which were good feedback...

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    James Freeman created a post,

    Percentage of customer satisfaction

    1. Community
    2. Explore Q&A

    Hi All, In my migration from insights to Explore, I am building up a customer satisfaction query for dashboards.   Above is my current query, but what I need to do, is have a new column at the far...

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    James Freeman commented,

    1. Community
    2. Explore Q&A
    3. Explore - Wrap around text for satisfaction

    Thanks Marie-Cathrine,   Its odd that we have to take it apart to change things, but I just managed to make it usable!

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    James Freeman commented,

    1. Community
    2. Explore Q&A
    3. Explore - Wrap around text for satisfaction

    Thanks Marie-Cathrine,   I have done that now, but the columns have all "bunched up" and I am unable to specify a width for the column.   Also, am I right in thinking, it seems Zendesk refers to Ro...

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    James Freeman created a post,

    Explore - Wrap around text for satisfaction

    Answered
    1. Community
    2. Explore Q&A

    Hi Folks,   Following the reminder from Zendesk, of closing insights down next year, I am looking at how to transfer the satisfaction ratings to an Explore query. The problem is, the report is huge...

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    James Freeman commented,

    1. Community
    2. Explore Q&A
    3. Explore - Email Queries

    Agreed Elise, due to this limitation we are now having to pay for an extra 3 licenses to allow access to the required information outside of a dashboard. Frustrating really as this is a 25% increas...

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    James Freeman commented,

    1. Community
    2. Feedback on Support
    3. Opening up "has attachment" as a trigger/automation condition

    Count me in! The idea of working with attachments to move tickets onto the right teams would be useful.

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    James Freeman commented,

    1. Community
    2. Integrations and Apps Q&A
    3. Custom list lookups

    I am guessing what I am looking for might not exist?

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    James Freeman created a post,

    Custom list lookups

    1. Community
    2. Integrations and Apps Q&A

    Hi folks, I am wondering if there is a way I can do a lookup on lists and set a value automatically. For example, have a list that if a particular string, or reference is found in a large list,...

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    James Freeman commented,

    1. Community
    2. Explore Q&A
    3. Explore - Where did Yesterday and Averages Go?

    So the good news is, I found out I was the problem! I hadn't found the section I was looking for!    Should anyone miss the obvious as I did - open your report criteria,Then click the blue "EDIT DA...

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