Makmur Arafat

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Activity overview
Latest activity by Makmur Arafat
Makmur Arafat commented,
Thank you so much Graeme! After many try, I got the function for my equation, which I used Fixed calculate metrics for divider part (b/c) But there is still one more problem, this fixed metrics c...

Makmur Arafat commented,
Hi team, Just want to ask, for time tracking data is it can only shown by D+1 or real time? We are using Zendesk support professional and Zendesk explore professional. Thank you

Makmur Arafat commented,
Thank you Brett! Actually, right now I want to count time spent in each update. Since there are field like [Update  Hour] , [Ticket Updated  Hour] and [Field changes time  Hour] which I don't...

Makmur Arafat commented,
Thank you Devan. Can I ask you, where can I find explanation for all field and function in zendesk explore? I mean function like SUM, VALUE, D_COUNT, COUNT etc not the functions shown in calcul...

Makmur Arafat commented,
Very nice! Thank you so much Graeme!

Makmur Arafat commented,
Hi Graeme, I think I have another problem here. I want to divide two of my own metrics because I want to get a result from this kind of formula : a/(b/c) while a is a metric for each assignee nam...

Makmur Arafat created a post,
Calculate 2 calculated metrics
AnsweredHi, I have a problem when I want to divide two of my own metrics. I want to get a result from this kind of formula : a/(b/c) while a is a metric for each assignee name and b is sum of a and c is to...

Makmur Arafat commented,
Nice! Thank you Graeme

Makmur Arafat commented,
Hi, I have a problem to create calculation based on my metrics. Looks like i can't divide using basic operators. I want to divide a value in a cell with the sum of all data, which I use a metrics...