Makmur Arafat
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Latest activity by Makmur Arafat
Makmur Arafat commented,
Hi Team, I would like to thank you about the new update coming this week (or maybe last week, not sure) But... We currently have some problem to create the report because the dataset has bee...

Makmur Arafat commented,
Thank you so much Graeme! After many try, I got the function for my equation, which I used Fixed calculate metrics for divider part (b/c) But there is still one more problem, this fixed metrics c...

Makmur Arafat commented,
Hi team, Just want to ask, for time tracking data is it can only shown by D+1 or real time? We are using Zendesk support professional and Zendesk explore professional. Thank you

Makmur Arafat commented,
Thank you Brett! Actually, right now I want to count time spent in each update. Since there are field like [Update  Hour] , [Ticket Updated  Hour] and [Field changes time  Hour] which I don't...

Makmur Arafat commented,
Thank you Devan. Can I ask you, where can I find explanation for all field and function in zendesk explore? I mean function like SUM, VALUE, D_COUNT, COUNT etc not the functions shown in calcul...

Makmur Arafat commented,
Very nice! Thank you so much Graeme!

Makmur Arafat commented,
Hi Graeme, I think I have another problem here. I want to divide two of my own metrics because I want to get a result from this kind of formula : a/(b/c) while a is a metric for each assignee nam...

Makmur Arafat commented,
+1

Makmur Arafat created a post,
Calculate 2 calculated metrics
Hi, I have a problem when I want to divide two of my own metrics. I want to get a result from this kind of formula : a/(b/c) while a is a metric for each assignee name and b is sum of a and c is to...

Makmur Arafat commented,
Nice! Thank you Graeme