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Lena Borisenko

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Latest activity by Lena Borisenko
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    Lena Borisenko commented,

    This feature is definitely needed.  But, Bulk ticket edit feature already exists, so it's not clear why Requester field is not included in the bulk ticket edit feature.  I wouldn't even call it a n...

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    Lena Borisenko commented,

    I didn't even realize this was not an available functionality.  It existed with insights.  I am constantly having to prove that Zendesk is a better tool for us than SFDC, and it becomes so difficul...