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TS Agent 2 (Agus Harisman)

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Latest activity by TS Agent 2 (Agus Harisman)
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    TS Agent 2 (Agus Harisman) commented,

    Sorry just reply, i create that report at datasets "tickets". Sorry i have one question more related with the access limitation. We have known that we can delete the ticket. Is it possible if i o...

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    TS Agent 2 (Agus Harisman) commented,

    Obsolute ticket tags mean tags which are added by the agent for agen or problem identity. Actually in the query, i don't put "obsolete ticket tags", i only use (count tickets, and filter by date)...

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    TS Agent 2 (Agus Harisman) commented,

    Hi Crag, Actually i need all fields, but i expect for "obsolete ticket tags" does not influence the calculation of ticket id. Is it possible? Many thanks

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    TS Agent 2 (Agus Harisman) commented,

    Hi Craig,   Thanks a lot for your answear. Well noted, i think there is the problem with my obsulute tags, it causes one ticked in counted more than once.   would you help me to count once only fo...

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    TS Agent 2 (Agus Harisman) commented,

    two datas above i filter the time for one month only (June)

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    TS Agent 2 (Agus Harisman) commented,

    after re checking my data, i think the problem that i am facing right now is different with the problem you informed.   its confusing alot because in the other chat, the data which is exported is n...

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    TS Agent 2 (Agus Harisman) commented,

    Actually there are others ticket not only ticket #1399, like in the screenshot below.   When i look at the result in the query, the amount of ticket in that month is right, but when i export as cs...

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    TS Agent 2 (Agus Harisman) commented,

    Hi Kay, Thank for your answear I have tried to use Dcount, but still same as before based on your point of view, is there anything wrong with my obsulute tag? becuase i think it causes one ticket i...

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    TS Agent 2 (Agus Harisman) created a post,

    Count ticket Per monthly

    Hi Everybody,   Anyone can help me how to count the amount of ticket monthly?I have made query by myself, the data shows there are duplicate count in one ticket id   Thank you

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    TS Agent 2 (Agus Harisman) created a post,

    Count ticket Per monthly

    Hi Everybody,   Anyone can help me how to count the ticket amount monthly ?when i made by my self, the data shows there are double count for one ticket id.