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TS Agent 2 (Agus Harisman)

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Latest activity by TS Agent 2 (Agus Harisman)
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    TS Agent 2 (Agus Harisman) commented,

    Hi Graeme,   Thanks for the answear. But not only the first public reply but also until that ticket is solved. for instance, i would like to calculate:1. from that ticket new and change to on hold ...

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    TS Agent 2 (Agus Harisman) commented,

    Hi Graeme.   Thank you so much for the answear. would you mind to help me one more regarding of how to measure the time handling by updated and public comment?Many Thanks,

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    TS Agent 2 (Agus Harisman) created a post,

    Measure time based on ticket status.

    Halo everyone.i have the difficulties to measure time handling based on ticket status.    the instance case: there is new ticket then taken by the agent, that ticket is changed by the agent be...