Ali Demir
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Total activity26
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Last activity
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Activity overview
Latest activity by Ali Demir-
Ali Demir commented,
Shiyu Zhu Thank you for reaching out. Some default texts are English-Only (also cannot be changed in English) so these should be localized in other languages. The page itself is ok to be in Englis...
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Ali Demir commented,
We are using bit.ly for this but you are right, it should be hyperlinked for both prechat form and any messages.
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Ali Demir commented,
Hi guys, I want to summarize 2 common mistakes 1 - Basic Authentication Username: Email@email.com/token Password: API TOKEN 2 - Custom Field from Ticket placeholder {{ticket.ticket_field_ID}} i...
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Ali Demir commented,
Hi all, I was trying to sort contact options to first display contact form then live chat but I can’t get it. Is there a way to achieve this?
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Ali Demir commented,
It is great to see Zendesk is investing in this field. But in order for us to test it deeper, we need localisation options where default answers (eg. "I didn't get that. Try rephrasing your questio...
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Ali Demir commented,
Hi Amy Malka, For search the term mentioned does not seem to functioning any more. We needed to search as InternalId: 0015554443322 Fyi.
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Ali Demir commented,
Hi, The New Agent Space's status feature is needed for mobile support app. Our agents are mostly mobile and would like to receive Social Media tickets assigned to them during their online hours a...
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Ali Demir created a post,
Ability to change Greetings message for Answer Bot
Hello, As a partner operating in Turkey (we are from a different language family compared to Endo-European) where our language sentence and word structure is based upon suffixes, we definitely nee...
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Ali Demir commented,
Nicole S. We specifically need this feature for our WhatsApp channel as it differs from chat in many ways it also has commonalities for auto-assignment. Currently we do use out of office app from...
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Ali Demir created a post,
Display different departments based upon web page title
Hi, Our customer is using Professional Edition and we need to display different departments based upon the page title (page url). Let say, if title contains "apple" then we will display "apple" a...