Andres Rincon

Total activity

28
Last activity

November 19, 2020 16:54
Member since

November 05, 2019 19:52
Following

0 users
Followed by

0 users
Votes

4
Subscriptions

11

Activity overview

Latest activity by Andres Rincon

Andres Rincon created a post, November 19, 2020 16:54
How to handle longer escalated tickets?
1. Community
2. Support Q&A
Hello All! I'm looking for some recommendations or tips on handling longer, escalated tickets. Right now, we currently use JIRA and are trying to find a way to keep the customer updated on some tic...
- Andres Rincon
- Created November 19, 2020 16:54
- 2 followers
- 1 comment
- 0 votes
Andres Rincon created a post, August 25, 2020 20:12
How to "Archive" an Organization?
1. Community
2. Support Q&A
I have a question on how to "Archive" an organization. The use case would be when a client churns, we want to keep the history of the tickets and organization but we don't want to message clients t...
- Andres Rincon
- Created August 25, 2020 20:12
- 5 followers
- 3 comments
- 0 votes
Andres Rincon commented, February 11, 2020 16:45
Jacob J Christensen - Cloudhuset A/S I actually got a parse error on line one, I did some research online but couldn't figure out why. any ideas? edit: noticed it still works regardless of the...
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- Andres Rincon
- Edited February 11, 2020 17:00
- 0 votes
Andres Rincon commented, February 11, 2020 16:20
Jacob J Christensen - Cloudhuset A/S Awesome, what a lifesaver. Thank you!
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- Andres Rincon
- Created February 11, 2020 16:20
- 0 votes
Andres Rincon commented, February 06, 2020 18:53
Jacob J Christensen - Cloudhuset A/SHey Jacob, Is it possible to change the color value in JSON to represent the ticket status? Yellow = new, red = open, etc.
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- Andres Rincon
- Created February 06, 2020 18:53
- 0 votes
Andres Rincon created a post, January 29, 2020 22:20
Slack integration for high and urgent tickets
1. Community
2. Integrations and Apps Q&A
Is it possible to have a slack integration for just high and urgent tickets? I currently have the integration set for all general ones, but in the case that it needs to be escalated to other team m...
- Andres Rincon
- Created January 29, 2020 22:20
- 2 followers
- 1 comment
- 0 votes
Andres Rincon commented, January 29, 2020 21:02
Nicole S. Can this be used in our communities as well? I'm trying to tag someone in my instance but it is not working.
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- Andres Rincon
- Created January 29, 2020 21:02
- 0 votes
Andres Rincon commented, January 29, 2020 18:12
Nicole S. Hey Nicole, Thanks for the quick answer! Yes, we'd like the users to be able to initiate new posts, as we are interested in the functionality that the community posts offer (voting, c...
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- Andres Rincon
- Edited January 29, 2020 18:19
- 0 votes
Andres Rincon created a post, January 29, 2020 16:17
Community topic in normal help center
Answered
1. Community
2. Gather Q&A
Is it possible to just not have a community section, but use the community format of an article? Right now, the only real use case we have for the community is to use it for product suggestions. Ho...
- Andres Rincon
- Created January 29, 2020 16:17
- 2 followers
- 3 comments
- 0 votes
Andres Rincon commented, January 02, 2020 20:24
Vladan Jovic When I made this change it looked great on home page, but on the community it is showing double headers. any suggestions?
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- Andres Rincon
- Created January 02, 2020 20:24
- 0 votes