Andres Rincon
- Total activity 24
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 4
- Subscriptions 9
Activity overview
Latest activity by Andres Rincon-
Andres Rincon commented,
Jacob J Christensen - Cloudhuset A/S I actually got a parse error on line one, I did some research online but couldn't figure out why. any ideas? edit: noticed it still works regardless of the...
-
Andres Rincon commented,
Jacob J Christensen - Cloudhuset A/S Awesome, what a lifesaver. Thank you!
-
Andres Rincon commented,
Jacob J Christensen - Cloudhuset A/SHey Jacob, Is it possible to change the color value in JSON to represent the ticket status? Yellow = new, red = open, etc.
-
Andres Rincon created a post,
Slack integration for high and urgent tickets
Is it possible to have a slack integration for just high and urgent tickets? I currently have the integration set for all general ones, but in the case that it needs to be escalated to other team m...
-
Andres Rincon commented,
Nicole - Community Manager Can this be used in our communities as well? I'm trying to tag someone in my instance but it is not working.
-
Andres Rincon commented,
Nicole - Community Manager Hey Nicole, Thanks for the quick answer! Yes, we'd like the users to be able to initiate new posts, as we are interested in the functionality that the community posts...
-
Andres Rincon created a post,
Community topic in normal help center
AnsweredIs it possible to just not have a community section, but use the community format of an article? Right now, the only real use case we have for the community is to use it for product suggestions. Ho...
-
Andres Rincon commented,
Vladan Jovic When I made this change it looked great on home page, but on the community it is showing double headers. any suggestions?
-
Andres Rincon commented,
Is it possible to add a background image to a header section? I want it to be in line with the hero image, and have it be a sticky header as users navigate down the page.
-
Andres Rincon commented,
Diziana Hey Diziana, I tried posting this directly into our theme CSS file and it did not work. Did I do something wrong?