Andres Rincon
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Total activity31
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Last activity
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Member since
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Activity overview
Latest activity by Andres Rincon-
Andres Rincon commented,
Can I not transfer my old GoodData reports over to Explore?
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Andres Rincon created a post,
How to handle longer escalated tickets?
Hello All! I'm looking for some recommendations or tips on handling longer, escalated tickets. Right now, we currently use JIRA and are trying to find a way to keep the customer updated on some tic...
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Andres Rincon created a post,
How to "Archive" an Organization?
I have a question on how to "Archive" an organization. The use case would be when a client churns, we want to keep the history of the tickets and organization but we don't want to message clients t...
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Andres Rincon commented,
Jacob J Christensen I actually got a parse error on line one, I did some research online but couldn't figure out why. any ideas? edit: noticed it still works regardless of the error. Is it any...
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Andres Rincon commented,
Jacob J Christensen Awesome, what a lifesaver. Thank you!
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Andres Rincon commented,
Jacob J ChristensenHey Jacob, Is it possible to change the color value in JSON to represent the ticket status? Yellow = new, red = open, etc.
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Andres Rincon created a post,
Slack integration for high and urgent tickets
Is it possible to have a slack integration for just high and urgent tickets? I currently have the integration set for all general ones, but in the case that it needs to be escalated to other team m...
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Andres Rincon commented,
Nicole S. Can this be used in our communities as well? I'm trying to tag someone in my instance but it is not working.
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Andres Rincon commented,
Nicole S. Hey Nicole, Thanks for the quick answer! Yes, we'd like the users to be able to initiate new posts, as we are interested in the functionality that the community posts offer (voting, c...
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Andres Rincon created a post,
Community topic in normal help center
AnsweredIs it possible to just not have a community section, but use the community format of an article? Right now, the only real use case we have for the community is to use it for product suggestions. Ho...