Andres Rincon

1. Community
2. Support Q&A

Hello All! I'm looking for some recommendations or tips on handling longer, escalated tickets. Right now, we currently use JIRA and are trying to find a way to keep the customer updated on some tic...

• Andres Rincon
• Created November 19, 2020 16:54
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Support Q&A

I have a question on how to "Archive" an organization. The use case would be when a client churns, we want to keep the history of the tickets and organization but we don't want to message clients t...

• Andres Rincon
• Created August 25, 2020 20:12
• 5 followers
• 3 comments
• 0 votes

1. Community
2. Integrations and Apps Q&A

Is it possible to have a slack integration for just high and urgent tickets? I currently have the integration set for all general ones, but in the case that it needs to be escalated to other team m...

• Andres Rincon
• Created January 29, 2020 22:20
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Gather Q&A

Is it possible to just not have a community section, but use the community format of an article? Right now, the only real use case we have for the community is to use it for product suggestions. Ho...

• Andres Rincon
• Created January 29, 2020 16:17
• 2 followers
• 3 comments
• 0 votes