Wycherley Wei
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Last activity
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Activity overview
Latest activity by Wycherley Wei-
Wycherley Wei commented,
Hi Richardo, Thanks for your feedback. It works. Is there a way to download these tags in Excel or CSV?
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Wycherley Wei commented,
Hi Ricardo, Thanks for your sharing. For the metrics, I can not directly choose Tickets > Tickets It seems choose COUNT or D_COUNT is compulsory. Kindly check and suggest.
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Wycherley Wei commented,
Hi @Ben Van Iten Thanks for your feedback. The numbers on the queries look wrong to me. Support tickets created from chats with ratings will have the ticket rating updated by the most recent chat...
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Wycherley Wei created a post,
Tickets CSAT discrepancy in support and chat
Hi Zendesk experts, I have noticed a discrepancy of the CSAT score between canned Chat & Support in Explore. So, I want to consult: What is the relationship between the CSAT scores of canned Chat ...
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Wycherley Wei commented,
Hi team, What is the relationship between the CSAT scores of canned Chat & Support in Explore? I observed that CSAT of Support during the 3 days of 5.11, 5.12, and 5.10"The CSAT is 88%, which is 1...
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Wycherley Wei commented,
Hi Rob, In the example you gave in the "How to view ticket channels in Explore" part, is the default tickets nubmer covered the whole time range?
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Wycherley Wei commented,
Hi Nancy Phippins, From Rob's another article, he wrote "New customers who signed up for, and existing customers who upgraded to Zendesk Support Professional or Enterprise on or after November 13, ...
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Wycherley Wei commented,
I am somehow disappointed to read this article. I used Zendesk for more than 2 years before. And I suggested my company to purchase Zendesk as the customer service system while comparing serveral o...