Wycherley Wei

Total activity

24
Last activity

May 07, 2021 08:02
Member since

October 01, 2019 18:20
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3
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9

Activity overview

Latest activity by Wycherley Wei

Wycherley Wei commented, May 07, 2021 08:02
Thanks for the sharing Rob. After I implemented the recipe, the filter " Agent replies brackets equals 0" selected out many tickets which is from the live chat, which is not the purpose. Since all ...
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- Wycherley Wei
- Created May 07, 2021 08:02
- 0 votes
Wycherley Wei created a post, April 28, 2021 02:53
Is there a way to change the rate to this way: only after the agent leave the live chat session, then the customer can rate?
1. Community
2. Feedback on Chat
In my mind, it is a bit interrupted to the CSR if the CSR meet an irational customer, who tap the thumb up / thumb down sign alternately during the live chat session. Besides, the CSR may negotiate...
- Wycherley Wei
- Created April 28, 2021 02:53
- 1 follower
- 0 comments
- 0 votes
Wycherley Wei commented, April 09, 2021 12:33
Hi Zendesk team, any update for this issue?
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- Wycherley Wei
- Created April 09, 2021 12:33
- 0 votes
Wycherley Wei commented, April 08, 2021 08:59
Hi Zendesk Team, Thanks for your sharing. In my mind, Mr Devan - Community Manager has proposed a very good solution. I have implemented this solution in my side. However, it doesn't work here. K...
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- Wycherley Wei
- Created April 08, 2021 08:59
- 0 votes
Wycherley Wei commented, June 09, 2020 06:53
Hi Richardo, Thanks for your feedback. It works. Is there a way to download these tags in Excel or CSV?
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- Wycherley Wei
- Created June 09, 2020 06:53
- 0 votes
Wycherley Wei commented, June 05, 2020 10:51
Hi Ricardo, Thanks for your sharing. For the metrics, I can not directly choose Tickets > Tickets It seems choose COUNT or D_COUNT is compulsory. Kindly check and suggest.
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- Wycherley Wei
- Created June 05, 2020 10:51
- 0 votes
Wycherley Wei commented, May 29, 2020 07:25
Hi @Ben Van Iten Thanks for your feedback. The numbers on the queries look wrong to me. Support tickets created from chats with ratings will have the ticket rating updated by the most recent chat...
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- Wycherley Wei
- Created May 29, 2020 07:25
- 0 votes
Wycherley Wei created a post, May 13, 2020 04:12
Tickets CSAT discrepancy in support and chat
1. Community
2. Support Q&A
Hi Zendesk experts, I have noticed a discrepancy of the CSAT score between canned Chat & Support in Explore. So, I want to consult: What is the relationship between the CSAT scores of canned Chat ...
- Wycherley Wei
- Created May 13, 2020 04:12
- 2 followers
- 1 comment
- 0 votes
Wycherley Wei commented, May 13, 2020 04:06
Hi team, What is the relationship between the CSAT scores of canned Chat & Support in Explore? I observed that CSAT of Support during the 3 days of 5.11, 5.12, and 5.10"The CSAT is 88%, which is 1...
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- Wycherley Wei
- Created May 13, 2020 04:06
- 0 votes
Wycherley Wei commented, December 24, 2019 06:56
Hi Rob, In the example you gave in the "How to view ticket channels in Explore" part, is the default tickets nubmer covered the whole time range?
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- Wycherley Wei
- Created December 24, 2019 06:56
- 0 votes