Greg
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Total activity48
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Activity overview
Latest activity by Greg-
Greg created an article,
Service Incident - June 17th, 2021
SUMMARY 15:28 UTC | 08:28 PT We’re happy to confirm that the loading issues affecting Explore for some customers have been resolved. We appreciate your patience! Please let us know if you have any ...
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Greg created an article,
Service Incident - June 11th, 2021 - Inbound Email Issues
SUMMARY On June 11, 2021 from 0:00 UTC to 14:02 UTC, customers using strict TLS settings in their outbound mail servers were unable to send mail to Zendesk accounts on all Pods due to an expired TL...
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Greg created an article,
Service Incident - June 9th, 2021
SUMMARY 14:43 UTC | 07:43 PT We’re happy to report that all known issues related to inbound call failures affecting a subset of Talk phone numbers in multiple locations have been resolved. Thanks f...
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Greg created an article,
Service Incident - June 7th, 2021
SUMMARY 19:52 UTC | 12:52 PT We have confirmed with our CDN provider that the issues affecting connectivity for some users is resolved as of 17:41 UTC. We appreciate your patience. 08:29 UTC | 01:2...
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Greg created an article,
Service Incident - June 1st, 2021 - Error Code 4 for Dashboards
SUMMARY On June 1st, 2021 from 09:48 UTC to 09:55 UTC, some customers using Zendesk Explore in the EU region experienced a UI message with “Error Code 4” when loading dashboards, which prevented th...
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Greg created an article,
Service Incident - May 17th, 2021 - Global Event Bus lag for Chat visitor events
Summary On May 17, 2021 from 13:35 UTC to 15:23 UTC, Agent Workspace (Support) customer agents experienced delays when accepting chats. This presented itself as a delayed pop up of the serve chat ...
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Greg created an article,
Service Incident - May 4th, 2021 - Talk EU Issues
SUMMARY 13:12 UTC | 06:12 PT We are happy to report our partner confirmed they have fixed inbound call issues affecting certain phone numbers. 10:03 UTC | 03:03 PT We are currently monitoring inbo...
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Greg commented,
Hi Starryz, Thanks for reaching out! It could be possible to integrate that a large number of Instagram accounts with our new beta - Instagram Direct. At the moment, only approved early access cust...
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Greg commented,
Hi Julie, Welcome to our Community! I'm sorry to hear that your emails are not being delivered to the customers. By default, all email notifications that are added as ticket comments are being sent...
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Greg commented,
Hi Arpit, Thanks for reaching out! I can see that you also contacted us on Friday and described your question in more detail during the chat that you had with one of the advocates. I'd like to con...