Anders Feijen
- Total activity 14
- Last activity
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Activity overview
Latest activity by Anders Feijen-
Anders Feijen commented,
Hi Thomas and Dan. Thanks for replying. I think you are absolutely right about the GDPR issue, agents should not send out whole conversations to third parties. We'll have to find another way, I'll ...
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Anders Feijen commented,
Hi Dan! Thanks for replying, I should have described my case from the start. So our case is that we are a ferry line between Sweden and Denmark, collaborating with other ferry lines for combinatio...
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Anders Feijen commented,
Hi Arnoud! Did you figure out how to automatically convert comments from specific senders to internal notes? Best regards,Anders
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Anders Feijen commented,
Hi all. The company I work for has been using Zendesk for about a month now. The process of adapting from an MS Outlook point-of-view is beginning to show results, tickets from e-mails are being re...
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Anders Feijen commented,
Hi Sebastian. Thanks for the tip, we're using another phone supplier so Firmafon isn't an option right now. Best regards!
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Anders Feijen commented,
Hi Sebastian. I see, so I'm just curious - how are you handling all of your tickets? Are you using some other systems for calls and can you merge these somehow to the tickets in Zendesk? :-)
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Anders Feijen commented,
Hi Sebastian. Did you figure out how to use your headset? We're trying to use Jabra Engage 65, without success so far. We're currently not even getting a signal. Best regards!
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Anders Feijen commented,
Hi Hannes! We're facing the exact same problem with our headset from Jabra (Engage 65). Did you solve your problem and if so, can you provide some feedback on how you proceeded? Best regards