Ashur Chamoun

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Latest activity by Ashur Chamoun
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    Ashur Chamoun commented,

    Hey Elissa,   I've just double checked and its definitely showing all internal and external comments, however, excluding only the initial live chat transcript. This is across the board for all our ...

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    Ashur Chamoun commented,

    Hey,   Currently in the unified conversation/agent workspace tickets, if the ticket was created via live chat the initial live chat transcript is omitted when printing the ticket.   Is there any wo...