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Dion Davis

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Activity overview

Latest activity by Dion Davis
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    Dion Davis created a post,

    TTY Support

    Are the any current integrations for TTY support that tie into Zendesk talk for Professional or Enterprise clients? Depending on industry....this could be a hefty fine received for not being compli...

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    Dion Davis commented,

    This should have a ticket, as depending on industry the fine received by the client could be a very hefty fine if not TTY compliant.

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    Dion Davis commented,

    I second the motion - An easy audit GUI with more filtering and data is essential for professional and enterprise clients. We should be able to capture and track all changes made to End User data -...

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    Dion Davis commented,

    I agree 100% that this is a very much useful feature that should be standard with the product suite.  This is basic call center management.

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    Dion Davis commented,

    I'm looking to provide my agents with the ability to create macro's that can be utilized by the group or a particular group.  Right now if an agent creates a macro, only he/she can utilize it. Was ...

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    Dion Davis created a post,

    Custom agent roles (Pro)

    Outside of Enterprise....do I have the ability as and Admin to create additional custome roles outside of the 3 out of the box roles?