Donald Cornel
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Total activity73
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes6
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Subscriptions22
Activity overview
Latest activity by Donald Cornel-
Donald Cornel commented,
Hi, is there any placeholder showing only the first comment of the ticket weather it's a public or internal note?
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Donald Cornel commented,
Hi Mike, Thanks for you response. I can see it now, I just don't know why I can't find it yesterday. One thing here that I noticed, replies from the fb page messenger were not reflected in Zendesk...
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Donald Cornel commented,
Hi There! Really appreciate this new feature of messaging specially the Flow Builder. I just have a concern when using the facebook messaging, the conversation is not visible within the facebook ac...
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Donald Cornel commented,
Thanks @Brett for confirmation. Anyone has an idea how to customize the message for all CCs only?
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Donald Cornel commented,
Hi Brett, I got it. Thank you.
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Donald Cornel commented,
One vote from us here. Also if we can utilize Answer bot as well in facebook messenger.
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Donald Cornel commented,
Hi, is there any English translation for this?
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Donald Cornel commented,
Hi Dan, What I can see from the Tickets settings, only Followers has email template that can be modified. For CCs there's none.
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Donald Cornel commented,
Hello, Is there a way to modify message body of the requester to receive different from the one sent to CC email thru this liquid markup? something like: Message to requester: "Your request has bee...
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Donald Cornel commented,
Hi Brett I am using two custom fields, the source is a dropdown while the destination is a text. Here's my target url: https://mydomain.zendesk.com/api/v2/tickets/{{ticket.id}}.json?{{ticket.ticket...