Donald Cornel

Total activity 59
Last activity August 13, 2020 01:59
Member since January 15, 2020 16:47

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Followed by 1 user
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Activity overview

Latest activity by Donald Cornel

Donald Cornel commented, August 13, 2020 01:59
Hi Devan, Thanks for sharing this article. But it seems that my issue is not related to the contents of this guide.
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- Donald Cornel
- Created August 13, 2020 01:59
- 0 votes
Donald Cornel commented, August 12, 2020 02:23
Hi, got the same issue. There's this one email address that cannot create or update a ticket. Only one email from this domain. There's no suspended queue. Not even in a blacklisted domain or email....
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- Donald Cornel
- Created August 12, 2020 02:23
- 0 votes
Donald Cornel commented, August 11, 2020 05:35
Hi Raman Kalia, Sorry I missed to respond on your comment. I just have follow up question on that. How can I copy the value of that field to another field without me manually typing the value? Like...
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- Donald Cornel
- Created August 11, 2020 05:35
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Donald Cornel commented, August 03, 2020 09:27
I also got the same scenario in mind. (Adding date&time stamp tag via trigger/liquid markup) Is there any progress on this?
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- Donald Cornel
- Edited August 03, 2020 09:34
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Donald Cornel commented, July 17, 2020 01:06
Hi @Nicole, Alright! that answers my question that "submit a request" form is part of the Guide.
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- Donald Cornel
- Created July 17, 2020 01:06
- 1 vote
Donald Cornel commented, July 16, 2020 08:34
Hi There! I'm getting this error when I reply to a twitter ticket. And my reply content doesn't fire to the twitter post. Here's the setup on Zendesk. Here's the setup and permission on Twitter a...
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- Donald Cornel
- Edited July 16, 2020 08:41
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Donald Cornel commented, July 16, 2020 03:13
Hi, Can I use Web Form without a Guide? Thanks.
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- Donald Cornel
- Created July 16, 2020 03:13
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Donald Cornel commented, July 12, 2020 15:54
Hello @Nicole, Thanks for answering. That is well noted but looking forward for this kind of update in the future.
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- Donald Cornel
- Created July 12, 2020 15:54
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Donald Cornel commented, July 10, 2020 08:13
Hi, How about activating Answer Bot also for Facebook or IG? Is it possible?
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- Donald Cornel
- Created July 10, 2020 08:13
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Donald Cornel commented, July 02, 2020 05:24
Hi There! Is Light agent considered as (agent) in Current user condition field in Trigger?
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- Donald Cornel
- Created July 02, 2020 05:24
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