Grace Maher
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Recent activity by Grace Maher-
Hi there, I know Zendesk doesn't offer the ability to designate group priority after primary and secondary, but my team really needs this function, so we are trying to find a workaround. Can someon...
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If I follow the advice in step 5 (You could also use "Call raw wait time" instead of "Call raw talk time" to categorize the calls based on the time that end-users spend waiting during a call.) will...
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Rob Stack Thank you for that info, that does help. I am now trying to understand how my total inbound call volume is represented in the different graphics on this page. Within Inbound call leg rout...
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Hello, I had a question about the Inbound call leg routing to agents graphic. What exactly is this showing? The total number in this visual is less than the total number of inbound calls, so what a...