Phil Williams
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Total activity145
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Last activity
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Member since
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Votes16
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Activity overview
Latest activity by Phil Williams-
Phil Williams commented,
Yep we use it every day. The key issue most people face is the race condition so you do need to be especially careful about that. If the desk encounters a race condition where the comments are cont...
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Phil Williams commented,
Wasn't me, I'm just a volunteer moderator on the forum ;) Not sure why it was changed if I'm honest, probably something to do with the integrated chat and social media plugins. More info: https://...
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Phil Williams commented,
As an aside, we've now switched the new experience back on as the alerts are working better and the experience does seem more stable.
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Phil Williams commented,
Hi Donna, To switch back just got to the same setting you used to switch it on and switch back. This is a global setting for all agents though.
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Phil Williams created a post,
Dynamic Content for Multi-Form requests
NB: This tip will require multi-forms on your new request page. This is only available with the Enterprise Guide or the productivity pack addon for Professional. We had a need to display some heade...
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Phil Williams commented,
No worries, glad you got it sorted...
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Phil Williams commented,
No problem. I didn't know myself until I saw that I must admit. Most of the other API functions are accessible via the API token but it does look like Chat is slightly different.
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Phil Williams commented,
This is a bit of a guess but was the chat account created in Support? If so, you need to use Oauth instead: https://developer.zendesk.com/rest_api/docs/chat/introduction#security-and-authentication
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Phil Williams commented,
I haven't but others may have done. You might be interested in bulk importing users however: https://support.zendesk.com/hc/en-us/articles/203661996-Bulk-importing-users- You can also use the API t...
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Phil Williams commented,
The problem is Alex it does raise some security issues allowing capture within an iframe which is why so many sites disallow it or have frame breakers. I get there are going to be some edge cases w...