Phil Williams
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Total activity139
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Last activity
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Member since
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Votes16
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Activity overview
Latest activity by Phil Williams-
Phil Williams commented,
No worries, glad you got it sorted...
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Phil Williams commented,
No problem. I didn't know myself until I saw that I must admit. Most of the other API functions are accessible via the API token but it does look like Chat is slightly different.
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Phil Williams commented,
This is a bit of a guess but was the chat account created in Support? If so, you need to use Oauth instead: https://developer.zendesk.com/rest_api/docs/chat/introduction#security-and-authentication
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Phil Williams commented,
I haven't but others may have done. You might be interested in bulk importing users however: https://support.zendesk.com/hc/en-us/articles/203661996-Bulk-importing-users- You can also use the API t...
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Phil Williams commented,
The problem is Alex it does raise some security issues allowing capture within an iframe which is why so many sites disallow it or have frame breakers. I get there are going to be some edge cases w...
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Phil Williams commented,
You can do this with css and the text property class. You would need a class to your style.css template. You can find the variations here: https://css-tricks.com/almanac/properties/t/text-decoratio...
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Phil Williams commented,
You could add an action that adds a new tag unique to your automation rule. That way, when the automation runs, the new tag will be available for you to trigger or report from.
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Phil Williams commented,
Hi Chad, Sorry to here you're having issues with your subscription. I've made our community managers aware so they can put you in touch with someone from the Zendesk support team.
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Phil Williams commented,
Interesting as I was under the impression this couldn't be done. I'll have to check on a desktop though as the site doesn't function at all well on mobile. It does seem a little pointless however a...
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Phil Williams commented,
The short answer is no, unfortunately. The longer answer and this is off the top of my head, would be to edit the article_page.hbs file and have something like: {{#if article.id is 123456}} //your ...