Phil Williams
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Activity overview
Latest activity by Phil Williams-
Phil Williams commented,
No problem. I like to think of these options as complementing services though. OpsGenie is very good at alerting and escalating issues which is why we use it for SLA breaches as well as monitoring ...
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Phil Williams commented,
What you could do is use a service such as OpsGenie to monitor for the SLA breach. You can set a trigger in Zendesk to send a ticket to OpsGenie that has an SLA of less than 1 hour. In OpsGenie you...
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Phil Williams commented,
Possibly yes. I got an error when I first tried the instructions above so I deactivated and unlinked the old page first before repeating the steps. The second time around I go a slightly different ...
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Phil Williams commented,
To be honest I think it's the code you have used that's causing the glitch effect as there's no transition effect. I had a quick search and found this that has a smooth scroll effect: https://stack...
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Phil Williams commented,
I believe it's a pro-rata charge for the remainder of the current billing period when you upgrade or add agents and then the standard charge ongoing. The best thing to do is double-check with the s...
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Phil Williams commented,
You're welcome Donald. :)
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Phil Williams commented,
Actually now I think about it, if you add your at-risk tag to the organisation then any tickets created by that organisation will have that tag added automatically. This means you wouldn't need the...
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Phil Williams commented,
Rather than editing the subject line, which you wouldn't be able to do with a trigger natively unless you used the API, why not just create a view to display these tagged organisations? You would h...
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Phil Williams commented,
Hi Donald, That information isn't exposed by someone commenting on your Facebook wall or on a post. In the same way, you can't get it through Messenger unless you specifically ask for it. It is pos...
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Phil Williams commented,
Hi Roee, You can customise the template that surrounds all outgoing mail from your helpdesk in the Support admin section. Simply click the cog icon on the left bar from with agent view and go to Ch...