Phil Williams
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Total activity144
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Last activity
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Activity overview
Latest activity by Phil Williams-
Phil Williams commented,
Wasn't me, I'm just a volunteer moderator on the forum ;) Not sure why it was changed if I'm honest, probably something to do with the integrated chat and social media plugins. More info: https://...
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Phil Williams commented,
As an aside, we've now switched the new experience back on as the alerts are working better and the experience does seem more stable.
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Phil Williams commented,
Hi Donna, To switch back just got to the same setting you used to switch it on and switch back. This is a global setting for all agents though.
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Phil Williams created a post,
Dynamic Content for Multi-Form requests
NB: This tip will require multi-forms on your new request page. This is only available with the Enterprise Guide or the productivity pack addon for Professional. We had a need to display some heade...
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Phil Williams commented,
No worries, glad you got it sorted...
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Phil Williams commented,
No problem. I didn't know myself until I saw that I must admit. Most of the other API functions are accessible via the API token but it does look like Chat is slightly different.
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Phil Williams commented,
This is a bit of a guess but was the chat account created in Support? If so, you need to use Oauth instead: https://developer.zendesk.com/rest_api/docs/chat/introduction#security-and-authentication
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Phil Williams commented,
I haven't but others may have done. You might be interested in bulk importing users however: https://support.zendesk.com/hc/en-us/articles/203661996-Bulk-importing-users- You can also use the API t...
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Phil Williams commented,
The problem is Alex it does raise some security issues allowing capture within an iframe which is why so many sites disallow it or have frame breakers. I get there are going to be some edge cases w...
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Phil Williams commented,
You can do this with css and the text property class. You would need a class to your style.css template. You can find the variations here: https://css-tricks.com/almanac/properties/t/text-decoratio...