Bobby Koch
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Total activity21
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Last activity
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Member since
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Following0 users
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Votes2
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Activity overview
Latest activity by Bobby Koch-
Bobby Koch commented,
Hey team, Is there a way to bring this to the week/daily level? I.e., I want to compare last weeks volume to the same (or close enough to the same) week from 2019. I followed this article (which ...
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Bobby Koch commented,
Rob Stack would you be willing to share the calculated metric you created?
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Bobby Koch commented,
Assuming you never found a solution to this?
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Bobby Koch commented,
Hey Jessica Blake I tried recreating this exactly, but I see data discrepancies. We have external inboxes which are associated to each user (i.e. bobby.koch@zendesk.com and jessica.blake@zendesk.c...
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Bobby Koch commented,
All, 2 questions. 1. Is there a way to change the default comment "Please see Zendesk Support tab for further comments and attachments."? 2. Sometimes, when our agents are using the integration, ...
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Bobby Koch commented,
Rob Stack was wondering if you could help me with something. We are looking to build a query that looks at when a tag value changes. I,e., we add a tag to a ticket. Is there any custom metric you...
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Bobby Koch commented,
Is there anything we need to do to the Salesforce App (Ticket view) when we are moving from the Legacy integration to the new, built by Zendesk integration? Thank you!
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Bobby Koch commented,
This report is too large to load. Wild that this is not handled yet. Without speed improvements, these recipes are almost impossible to use.