Yair
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Activity overview
Latest activity by Yair-
Yair commented,
Hi Brett, I understand the difficulty of altering code, I'll just point out this thread started 2 years ago.
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Yair commented,
Hey Jeremy, I went through all this a few months ago and the conclusion I reached after lengthy consultation with the Zendesk team is that if you have one agent, tickets are automatically changed f...
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Yair commented,
I'd like to echo what's been said here by Owen and Emma and others - automatically changing the ticket status from new to open is a problem and a nuisance. It's obviously a bug, because when there ...