McCabe Tonna
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Total activity39
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Last activity
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Activity overview
Latest activity by McCabe Tonna-
McCabe Tonna commented,
Are you using the table visualization type? Can you add a screenshot or two? Easiest way ive done it, is: Result Manipulation > Totals > Add a new total Attribute: All columns > Aggregator: AVG ...
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McCabe Tonna commented,
Darylle, I just checked - a followup ticket will not inherit the CSAT of the initial ticket Satisfaction will be: Unoffered
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McCabe Tonna commented,
As admin, this is what i see. I'm account owner to other Zendesk accounts and I can see the CSV download button - it's hidden (and unavailable for non-owners)
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McCabe Tonna created a post,
Analyzing Help Center search results > Export (as non-account owner)??
Looking to export and report on the searches our customers make in our help-center. According to https://support.zendesk.com/hc/en-us/articles/203664476-Analyzing-Help-Center-search-results-Guide-P...
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McCabe Tonna commented,
@Molly - what do you see when you go to Target Failures? Manage > API > Target Failures
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McCabe Tonna commented,
@daniel conway what kind of fields are these? For text fields: {{ticket.ticket_field_505156}} for dropdown: {{ticket.ticket_field_option_title_515416}}
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McCabe Tonna commented,
Can you screenshot what you currently have? In your query - you go to Result Manipulation Totals: Grand totals on Col/Row - Aggregator: Sum
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McCabe Tonna commented,
In Explore: Metrics: D_Count(End-user submitted tickets) Rows: Requester Name (or email) Reset manipulation, I chose TOP: 15 (because list will be huge) I also added a filter at the top: Ti...
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McCabe Tonna commented,
Just a hunch but are they verified users? never-mind that didnt fix it old zendesk "hack", but go to: YourZendesk.zendesk.com/people Search end users > Assume
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McCabe Tonna commented,
https://yourzendesk.zendesk.com/api/v2/search.json?query={updated%3E%222020-08-08%22%20order_by%3Acreated_at%20sort%3Adesc%20} It helps to use the advanced search "Filters" feature in the UI. I...