McCabe Tonna
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Total activity76
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Last activity
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Activity overview
Latest activity by McCabe Tonna-
McCabe Tonna commented,
Melody Quinn High level response: using an http target you can have a trigger that says If ticket is created and the Org text field is present notify target (update many) and include the org fiel...
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McCabe Tonna commented,
sounds like a trigger Are you able to post your /events after you submit the ticket?
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McCabe Tonna commented,
For the reporting: Dataset: Support -> Ticket updates Calculations> standard calculated metric Name: From group A to B Formula: IF ([Changes - Field name] = "group_id" AND [Changes - Previous value...
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McCabe Tonna commented,
Okay, for the trigger. Conditions ALL Ticket is updated Group is changed from A Group is changed to B Actions Add tags: a_to_b let me know if this makes sense
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McCabe Tonna commented,
Hi Zach, A trigger could easily be added to add a tag when a ticket is updated from group A to group B. You also can actually report in Explore already without any triggers or tags Which do you pre...
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McCabe Tonna commented,
Vivian, This is intriguing. I did a quick check on a new ticket and the attachment "payload" seems to be on the comments endpoint. I suspect using an HTTP target to check every-time a ticket is cre...
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McCabe Tonna commented,
Hmm - are you able to link your HC?
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McCabe Tonna commented,
Have you translated all your content? It may help to link your Helpcenter
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McCabe Tonna commented,
Alton, In JIRA, have you selected the "Zendesk Support Ticket fields" you're wanting to sync with JIRA? When i have a field go from JIRA to Zendesk, I have the field type be "text" in Zendesk I su...
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McCabe Tonna commented,
Steven Gagnon, Anna is correct; this would be a custom private app to do this