McCabe Tonna

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2. Support Q&A
3. Changing the subject field to another name for a specific ticket end-user form

Martin - can you link your site? This shouldn't be too difficult Also, what plan of ZD are you on? 

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• McCabe Tonna
• Created August 07, 2020 19:37
• 0 votes

1. Community
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3. Clear 'assignee' when a solved ticket re-opens

yep -  Trigger: Meet ALL of the following conditions Ticket is updated Status is Solved Current user is (end-user) Comment is public   Actions: Assignee -      I recommend you test with a fake-end ...

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• McCabe Tonna
• Created July 30, 2020 19:37
• 0 votes

1. Community
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3. How to create a popup window when choosing priority "critical"?

I wrote something for you that i think can help you, please message me and I can send you the code

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• McCabe Tonna
• Created July 30, 2020 01:15
• 1 vote

1. Talk
2. ...
3. Managing Text
4. How do I prevent email notifications from being sent out on SMS tickets?

Move the Ticket is Updated to the ANY area  (below) also add Ticket is created        This will allow for tickets created to be included as well as ticket updates 

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• McCabe Tonna
• Edited June 29, 2020 18:33
• 1 vote

1. Community
2. Support Q&A
3. copy custom field value

Question: Im doing something similar where a dropdown field's value populates the subject line - however the suggested articles do not start to show at all  - unless I unhide subject and manually c...

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• McCabe Tonna
• Created April 24, 2020 16:10
• 0 votes

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3. Hide Assignees from Specific Groups

interested in something like this as well.   I'm hoping ZD expands on 'ticket privacy' sometime soon as the current options are not very flexible

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• McCabe Tonna
• Created October 29, 2019 16:26
• 0 votes

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2. Support Q&A
3. How can you set the "from" address for outbound emails?

@ryan Can you screenshot the triggers that are firing when a ticket is made? Ticket Created (1st trigger)     This trigger at bottom  (this is the "your request was received) (note this trigger do...

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• McCabe Tonna
• Created October 11, 2019 20:04
• 0 votes

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3. How can you set the "from" address for outbound emails?

Hi Ryan, Oh try this - try swapping the order of your triggers around.  (i had a long hypothesis written up, but this might be a quicker solution)    My order is set the No-reply with the target th...

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• McCabe Tonna
• Created October 09, 2019 22:30
• 0 votes

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3. How can you set the "from" address for outbound emails?

Okay so the email should not go out on the Ticket is received Trigger. Notify the target after your ticket is updated using the first trigger   Does that make sense?   

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• McCabe Tonna
• Created October 09, 2019 17:43
• 0 votes

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3. {{ticket.requester.first_name}} issue

We have an issue where many of our users are picked up as Text message users So i made this:   {% case ticket.requester.first_name %}{% when 'Text' %}Hi,{% when 'text' %}Hi,{% else %}Hello {{ticket...

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• McCabe Tonna
• Created October 02, 2019 20:48
• 0 votes