Bruce Ledbetter
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Activity overview
Latest activity by Bruce Ledbetter-
Bruce Ledbetter commented,
Hi Andrew, Thanks for your response! There is no option to say "Comment IS NOT Present". The "Comment" condition only has "is" for the operator. How do I handle the condition when the ticket...
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Bruce Ledbetter commented,
I have a trigger with Meet ANY of the following conditions: Status Changed to Solved Status Changed to Closed The action notifies a URL Target with this message: {"response": {"ticketId": "{{t...
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Bruce Ledbetter commented,
I have a URL Target that works very nicely for me but there's one major annoying problem. Every time I go to edit the target, the form populates with old/stale data. If I want to make a change to...
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Bruce Ledbetter commented,
Hey Dan, That worked! Dunno how I missed this on my own. Thanks for your quick response! -B
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Bruce Ledbetter commented,
Hi Zendesk! I have a trigger that uses a custom webhook (URL Target). I want it to when an agent adds a public comment to the ticket. I've added the condition "Comment is Public". My trigger...