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Bruce Ledbetter

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Latest activity by Bruce Ledbetter
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    Bruce Ledbetter commented,

    Hi Andrew,  Thanks for your response!  There is no option to say  "Comment IS NOT Present". The "Comment" condition only has "is" for the operator.    How do I handle the condition when the ticket...

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    Bruce Ledbetter commented,

    I have a trigger with Meet ANY of the following conditions:  Status Changed to Solved  Status Changed to Closed The action notifies a URL Target with this message:  {"response": {"ticketId": "{{t...

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    Bruce Ledbetter commented,

    I have a URL Target that works very nicely for me but there's one major annoying problem.  Every time I go to edit the target, the form populates with old/stale data.  If I want to make a change to...

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    Bruce Ledbetter commented,

    Hey Dan, That worked!  Dunno how I missed this on my own.  Thanks for your quick response! -B

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    Bruce Ledbetter commented,

    Hi Zendesk! I have a trigger that uses a custom webhook (URL Target).   I want it to when an agent adds a public comment to the ticket.  I've added the condition "Comment is Public".     My trigger...