Bruce Ledbetter

Total activity

12
Last activity

November 22, 2019 00:59
Member since

October 31, 2019 20:44
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4
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3

Activity overview

Latest activity by Bruce Ledbetter

Bruce Ledbetter commented, November 20, 2019 22:48
Hi Andrew, Thanks for your response! There is no option to say "Comment IS NOT Present". The "Comment" condition only has "is" for the operator. How do I handle the condition when the ticket...
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- Bruce Ledbetter
- Created November 20, 2019 22:48
- 1 vote
Bruce Ledbetter commented, November 20, 2019 21:47
I have a trigger with Meet ANY of the following conditions: Status Changed to Solved Status Changed to Closed The action notifies a URL Target with this message: {"response": {"ticketId": "{{t...
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- Bruce Ledbetter
- Created November 20, 2019 21:47
- 0 votes
Bruce Ledbetter commented, November 13, 2019 19:24
I have a URL Target that works very nicely for me but there's one major annoying problem. Every time I go to edit the target, the form populates with old/stale data. If I want to make a change to...
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- Bruce Ledbetter
- Created November 13, 2019 19:24
- 0 votes
Bruce Ledbetter commented, October 31, 2019 21:47
Hey Dan, That worked! Dunno how I missed this on my own. Thanks for your quick response! -B
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- Bruce Ledbetter
- Created October 31, 2019 21:47
- 1 vote
Bruce Ledbetter commented, October 31, 2019 20:44
Hi Zendesk! I have a trigger that uses a custom webhook (URL Target). I want it to when an agent adds a public comment to the ticket. I've added the condition "Comment is Public". My trigger...
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- Bruce Ledbetter
- Created October 31, 2019 20:44
- 0 votes