Júlio César

1. Zendesk updates
2. Announcements
3. Introducing Zendesk Messaging

Clik Rogan, how do you route using IVR in messaging?

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• Júlio César
• Created March 30, 2021 11:59
• 0 votes

1. Community
2. Feedback on Support
3. Light Agents should be allowed to create views

Danielle Eberhardt, totally agree with you..

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• Júlio César
• Created March 24, 2021 21:30
• 0 votes

1. Zendesk updates
2. Release Notes
3. Release Notes Through 2021-03-05

Sure, thank you Dean Kenny

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• Júlio César
• Created March 15, 2021 14:15
• 0 votes

1. Zendesk updates
2. Release Notes
3. Release Notes Through 2021-03-05

Hello, We're still having problems with WhatsApp phone number into Agent Workspace. A lot of them are with phone numbers now, but we have some that we don't (some of them from this last weekend), d...

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• Júlio César
• Created March 15, 2021 12:32
• 0 votes

1. Chat
2. ...
3. Zendesk messaging
4. Enabling continuous conversations to re-engage messaging customers

I'd like to know when it'll become available too

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• Júlio César
• Created March 12, 2021 20:02
• 1 vote

1. Community
2. Feedback on Support
3. As a Zendesk Admin, I want the Collaboration add-on to support markdown and placeholders so that existing agent signatures can be used in Side Conversations

Do we have any feedback about this? Markdown is really important in our signatures for side convesations :(

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• Júlio César
• Created March 10, 2021 23:10
• 1 vote

1. Community
2. Zendesk Guide EAP - Knowledge in Agent Workspace
3. Bug - knowledge capture pane goes blank when clicking article

I was about to write about it right now. Same problem here :(

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• Júlio César
• Created March 08, 2021 15:06
• 1 vote

1. Novidades e atualizaçções
2. Novidades
3. Apresentação das mensagens da Zendesk

Por favor, algum retorno dessa solicitação? Além dos números WhatsApp não estarem aparecendo, também não estamos conseguindo responder Facebook Messenger, os usuários estão entrando com nomenclatur...

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• Júlio César
• Created February 12, 2021 13:36
• 0 votes

1. Novidades e atualizaçções
2. Novidades
3. Apresentação das mensagens da Zendesk

Olá, depois que ativamos o Mensagens no Zendesk, os números de telefone para os nossos tickets de WhatsApp pararam de ser exibidos (alguns são exibidos, mas a maioria não). Sabem me dizer se é um p...

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• Júlio César
• Created February 08, 2021 15:49
• 0 votes

1. Zendesk updates
2. Release Notes
3. Release Notes through 2020-11-06

P.S.: There's no way to talk with Zendesk by chat.. your article Nicole S. is very out to date.

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• Júlio César
• Created November 23, 2020 16:51
• 0 votes