Júlio César

1. Chat
2. ...
3. Zendesk messaging
4. Enabling customers to continue their conversation over email

Thank you Prakruti Hindia :)

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• Júlio César
• Created July 09, 2021 11:22
• 0 votes

1. Chat
2. ...
3. Zendesk messaging
4. Enabling customers to continue their conversation over email

I can't find this option either in Settings > Ticket. Please, reach out to me to enable this feature ASAP.

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• Júlio César
• Created July 09, 2021 10:55
• 0 votes

1. Community
2. Feedback on Support
3. As a Zendesk Admin, I want the Collaboration add-on to support markdown and placeholders so that existing agent signatures can be used in Side Conversations

Michael Van Gemeren, this is so true! I hope they'll read and solve what you said ASAP.

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• Júlio César
• Created July 08, 2021 17:15
• 0 votes

1. Chat
2. ...
3. Social messaging
4. Adding Facebook Messenger channels to the Zendesk Agent Workspace

Oskar Omarsson, you can route messages from multiple Facebook pages to differents groups by chosing a different brand for each facebook page. I don't know if this could help you, but it did help here.

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• Júlio César
• Created July 07, 2021 15:36
• 0 votes

1. Zendesk updates
2. Release Notes
3. Release Notes Through 2021-06-19

Guys, we are currently missing so much this “Talk to a human” option in the non-configurable flows, specifically in this one: "when the user sends a free-text message and the bot can’t find any con...

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• Júlio César
• Created June 29, 2021 17:33
• 1 vote

1. Zendesk updates
2. Announcements
3. Introducing Zendesk Messaging

Clik Rogan, how do you route using IVR in messaging?

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• Júlio César
• Created March 30, 2021 11:59
• 0 votes

1. Community
2. Feedback on Support
3. Light Agents should be allowed to create views

Danielle Eberhardt, totally agree with you..

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• Júlio César
• Created March 24, 2021 21:30
• 0 votes

1. Zendesk updates
2. Release Notes
3. Release Notes Through 2021-03-05

Sure, thank you Dean Kenny

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• Júlio César
• Created March 15, 2021 14:15
• 0 votes

1. Zendesk updates
2. Release Notes
3. Release Notes Through 2021-03-05

Hello, We're still having problems with WhatsApp phone number into Agent Workspace. A lot of them are with phone numbers now, but we have some that we don't (some of them from this last weekend), d...

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• Júlio César
• Created March 15, 2021 12:32
• 0 votes

1. Chat
2. ...
3. Zendesk messaging
4. Enabling customers to continue their conversation over email

I'd like to know when it'll become available too

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• Júlio César
• Created March 12, 2021 20:02
• 1 vote