David Coleman
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Last activity
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Activity overview
Latest activity by David Coleman-
David Coleman commented,
You could test ticket.brand.name value and then compute the slogan. This code isn't exact, but should get you started. Change the field to test and swap greeting for slogan and you are on your way....
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David Coleman commented,
Thanks mate. I actually discovered that I wasn't using 'updateSettings'. Once I made the change, things updated much more quickly! = )
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David Coleman commented,
Can anyone comment on the performance of the web widget when using suppress property? For "signed-in" users, we are using the web widget with Talk "Request a callback", Chat, Contact Form, and the ...
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David Coleman commented,
Brett - right on! Thanks for the quick response. In the short-term we are going to give them the text instructions through a chat trigger. Then, we might get creative with JS and the realtime API (...
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David Coleman commented,
Is there a way to possibly do one of the following with triggers or JavaScript: 1. After the visitor sends an initial message, test that 5 minutes has past (I know this part is possible) and then o...
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David Coleman created a post,
"Saving" UI Notifications Behavior
In Zendesk Support, we have fast moving agents working all channels. For Talk agents, moving from one ticket, saving, and then wanting to be "available" is often blocked by "saving" notifications. ...
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David Coleman commented,
GoodData had a data model you could visually browse around to quickly learn its inner-workings. Have you guys started one for events, fields, and metrics in Explore for the different data-sets?
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David Coleman commented,
^^^ Almost immediately after posting I noticed the thumbnail.png file from exporting. I replaced the image, imported again, and boom!
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David Coleman commented,
Does the manifest control the thumbnail image for the theme on the theme workbench? We want to change the image to what the theme really looks like. Thank you.