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Scott T

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Latest activity by Scott T
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    Scott T commented,

    @Jonathan March Thanks. If archiving to preserve resources is the reason, it should still be possible to have tickets stay writable for a cost. If a customer wants to pay a premium to keep all tick...

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    Scott T commented,

    I've read all of these threads pretty thoroughly and I have not found a solid justification for why it is impossible to re-open a ticket. My hunch is that it has something to do with how closed tic...

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    Scott T commented,

    There are multiple threads related to the inability to edit closed tickets and I've read most, if not all of them. One thing I have not found is the reason why this change hasn't been implemented. ...

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    Scott T commented,

    Ok, reading furthervthrough the mega-thread, I see that it became about the many (valid) reasons people don't want permanently closed tickets. I +1'ed. My idea may help in some cases, but I think t...

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    Scott T commented,

    Ok, scrap the above... I had an idea that's even better, based on the last paragraph in my previous post. A sort of perpetually editable executive summary field pinned to the top of each ticket in ...

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    Scott T commented,

    Hi all, short-time reader, first-time poster. This would be a tremendously useful feature for me. Where I work, we only recently implemented Zendesk. Until we ramp up building KB articles in Guide ...