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Kerry Scotney

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Activity overview

Latest activity by Kerry Scotney
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    Kerry Scotney commented,

    1. Support
    2. ...
    3. Channels
    4. Using custom ticket fields and ticket forms with the Web Widget

    If I make a drop down Custom Field visible on the Web Widget, is there a way of suppressing some of the associated Field Values so they aren't made available to the Customer (but still available to...

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    • Kerry Scotney
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    • 1 vote
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    Kerry Scotney commented,

    1. Support
    2. ...
    3. Workflows
    4. Using skills-based routing

    I briefly tried SBR in our Sandbox but decided not to roll it out just yet. There are no skills etc configured in our system. However, the Skills field now appears on tickets when I view/create the...

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    • Kerry Scotney
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