Jessica Strozyk
-
Total activity122
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes38
-
Subscriptions45
Activity overview
Latest activity by Jessica Strozyk-
Jessica Strozyk commented,
Hi Monika Kovacic, I second Michael's request to learn more about how page views are measured. We are using Mapp as a web tracking tool where we filter out bot and internal traffic and still see mo...
-
Jessica Strozyk created a post,
Discrepancy between article views in Knowledge Base EAP in Explore and Reporting tab in Support
I was under the impression that the Knowledge Base EAP was supposed to report the same data as the Reporting tab in Support. However, when I look at the article views for the same time period I see...
-
Jessica Strozyk commented,
Hi Monika Kovacic Thanks for the clarification. That definitely makes sense. You should tell your support agents because there was definitely some wild speculation going on about what might be meas...
-
Jessica Strozyk created a post,
Help with custom metric needed
Hello, I am trying to count all updates to tickets that have the ticket channel "api" and where the status changes from "new" to "open" or from "new" to "new". When I try it the following way, it a...
-
Jessica Strozyk commented,
Hi Monika Kovacic We mostly look at the number of total searches and searches without result for different time intervals and at the associated serach strings. The CTR is also a nice thing to have....
-
Jessica Strozyk created a post,
Feature Request: Include Searches in this Dataset
It would be very useful if we had the option to report on knowledge base searches - similar to how it is currently still possible in the reporting dashboard:
-
Jessica Strozyk commented,
Hi Monika Kovacic, I would like to see the number of positive and negative votes added to each article during the selected time window.
-
Jessica Strozyk commented,
Hi Monika Kovacic, I usually don't use the prebuild dashboards but build my own ones. We have to apply so many different filters (often using custom fields) and often use custom metrics and attribu...
-
Jessica Strozyk created a post,
Article categories
It would be nice to have the possibility to report on article categories, just like it is already possible for article sections. Currently, I can do this by grouping the sections manually, but we s...
-
Jessica Strozyk created a post,
Reporting on votes
We often make adjustments to our knowledge base articles, especially when they have received negative votes. In order to evaluate whether these adjustments actually led to an improvement, it would ...