Jessica Strozyk
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Total activity118
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Last activity
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Activity overview
Latest activity by Jessica Strozyk-
Jessica Strozyk commented,
Heißt das, dass in Zukunft auch die historischen Daten in Explore verfügbar sein werden? Oder werden nur neue Daten in die Explore Datensätze einlaufen?
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Jessica Strozyk commented,
Hi Taylor Bowser, Thanks for the tip. I had created a separate post about this and got the same advice. You are right, it seems redundant, that's why I didn't think of it. With the added filter I c...
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Jessica Strozyk commented,
Hello Hannah Meier, Thanks for the help! I am very aware of that 50000 row limit, since I hit it pretty much every time when I create a query using custom metrics in the updates dataset. Usually I...
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Jessica Strozyk created a post,
How do I avoid hitting the "50000 rows in the SQL query" limit when creating custom metrics?
AnsweredHi everyone, I have created a standard calculated metric in the ticket updates dataset using a numeric custom field: The metric follows the same logic as the Zendesk standard metrics (e.g., Ticket...
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Jessica Strozyk commented,
I have a similar issue. I have created a standard calculated metric in the same way described above: If I apply this to the data of one individual day it returns a number, however, as soon as I in...
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Jessica Strozyk created a post,
Help with custom metric needed
Hello, I am trying to count all updates to tickets that have the ticket channel "api" and where the status changes from "new" to "open" or from "new" to "new". When I try it the following way, it a...
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Jessica Strozyk commented,
Was there a change to this app? We just installed it but there are no groups displayed in the table (other than the default group) and in the export that column is empty. If I filter by group, I ge...
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Jessica Strozyk commented,
I have the same issue as Sarah and Natalija: No more link in the scheduled email. Furthermore, the attached picture is cutting off important elements of the report, and I don't see an option to adj...
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Jessica Strozyk created a post,
Make Explore usable on small screens
Hello, I'm using Explore on a 13 inch laptop with a 24 inch external screen. I often have trouble with the display on both these screens. For example, the list of all dashboards is not fully shown,...
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Jessica Strozyk commented,
Graeme Carmichael Thanks a lot! That was the problem.