Jessica Strozyk
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Activity overview
Latest activity by Jessica Strozyk-
Jessica Strozyk created a post,
Make Explore usable on small screens
Hello, I'm using Explore on a 13 inch laptop with a 24 inch external screen. I often have trouble with the display on both these screens. For example, the list of all dashboards is not fully shown,...
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Jessica Strozyk commented,
Graeme Carmichael Thanks a lot! That was the problem.
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Jessica Strozyk created a post,
D_COUNT aggregator showing SUM for custom metric
AnsweredHi everyone, I have created a custom metric that is supposed to give me the Ticket ID when there is a value in a certain metric: So far so good. This is working. Unfortunately, when I then use the...
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Jessica Strozyk commented,
12 days is too long, usually it's way faster (although I also have some tickets that have been untouched for over a month but these are quite complicated ones). Contact someone on their personal em...
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Jessica Strozyk commented,
Based on what I read in this post, Google Analytics and other tracking tools should show few page views and searches than the Zendesk Help Center reporting overview (because of the exclusion of bot...
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Jessica Strozyk commented,
Hi Chris, thanks a lot! If I could now just pick the 7th previous element, I would start my weekend a day early ;) But this already is a huge step forward for our reporting. Thank you!
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Jessica Strozyk commented,
Hi Chris, Thanks for the suggestion. However, if I understand this correctly, this solution only works, when you have different metrics that you want to compare (like solved and created tickets in ...
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Jessica Strozyk commented,
Does anyone know how to achieve the same thing in Explore?
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Jessica Strozyk commented,
Hi Brett, thanks for the suggestion. One more question, is there a way to see the "received via" any other way than in the print preview of a ticket? I created a view with the tickets of interest, ...
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Jessica Strozyk created a post,
Report on "received via"
AnsweredI am currently looking into tickets that we received via the channel "web". I noticed, that tickets in this channel can have different sources, e.g., web form, web widget, closed tickets. You can s...