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Jessica Strozyk

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Recent activity by Jessica Strozyk Recent activity Votes
  • How do I avoid hitting the "50000 rows in the SQL query" limit when creating custom metrics?

    Answered

    Hi everyone, I have created a standard calculated metric in the ticket updates dataset using a numeric custom field: The metric follows the same logic as the Zendesk standard metrics (e.g., Ticket...

  • Help with custom metric needed

    Hello, I am trying to count all updates to tickets that have the ticket channel "api" and where the status changes from "new" to "open" or from "new" to "new". When I try it the following way, it a...

  • Make Explore usable on small screens

    Hello, I'm using Explore on a 13 inch laptop with a 24 inch external screen. I often have trouble with the display on both these screens. For example, the list of all dashboards is not fully shown,...

  • D_COUNT aggregator showing SUM for custom metric

    Answered

    Hi everyone, I have created a custom metric that is supposed to give me the Ticket ID when there is a value in a certain metric: So far so good. This is working. Unfortunately, when I then use the...

  • Report on "received via"

    Answered

    I am currently looking into tickets that we received via the channel "web". I noticed, that tickets in this channel can have different sources, e.g., web form, web widget, closed tickets. You can s...

  • Custom metric showing changes in a ticket field

    Answered

    Hi, I am trying to create a custom metric with the Ticket ID for tickets in which the ticket group changed from "Reparatur" to "Beschwerden". This is what I got so far: Unfortunately, the metric i...

  • Comparing custom metrics to previous month/year

    I have created a custom metric in the Ticket Updates data set calculating the satisfaction rate based on the date on which the satisfaction rating was given (instead of reporting on dates the ticke...