Dave Foster
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Total activity23
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Last activity
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Activity overview
Latest activity by Dave Foster-
Dave Foster commented,
Thank you, Ben. I don't think I'd even know where to begin with using the API documentation you provided, as I have no coding experience. However, having edited the time zones of my agents, I am sa...
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Dave Foster commented,
Well, it's not a super big deal. But we don't have users or Agents in different time zones. We are all located in the same state. But, the more I look into it, it seems that the time zone for our u...
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Dave Foster commented,
I recently found that our global account Time Zone was inadvertently set to Central America instead of Central Time (US & Canada). If I change this in the Account Localization settings, will this u...
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Dave Foster commented,
That section no longer exists in API v2. First, no matter where you put your code, you MUST import a jquery library. See my comment with a link to the instructions to do this several comments up. A...
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Dave Foster commented,
Simon, If you leave out the first "if" statement, it will populate on all your forms. But you'll only get one option for what it will say, i.e. ALL of your forms will have the subject hidden and th...
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Dave Foster commented,
I regularly have this issue: An end user will reply to a ticket email, and the comment will be an internal note. I assumed this happens when they don't reply all and instead reply to me directly or...
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Dave Foster commented,
Have you imported a jquery library into your Guide Theme?
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Dave Foster commented,
Simon, you can find multiple places in this thread to do what you are asking, but it can be daunting if you aren't familiar with the jquery code being used. Please be aware, before you can use this...
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Dave Foster commented,
You can still do this in V2, but you have to import the jQuery library in your Guide theme:https://support.zendesk.com/hc/en-us/articles/360037983854-Importing-or-upgrading-jQuery
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Dave Foster commented,
I really don't understand why this isn't available as a normal trigger action. If a ticket is assigned to group Human Resources, cc <EndUser> for example, seems like the simplest thing. If you can ...