Sydney

1. Community
2. Zendesk Integration EAP - Shopify Events & Profiles for Sunshine
3. Tracking information immediately displayed on Shopify Sidebar

We absolutely agree with this -- 110%. The Shopify for support app has the tracking link already on the first screen so it would be a bummer to lose this

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• Sydney
• Created September 23, 2020 02:48
• 1 vote

1. Community
2. Feedback on Talk
3. Caller ID on outbound calls

William (and everyone else) - I reached out to Twilio support about this and can share what I learned. TLDR: Zendesk can write in to Twilio to ask for your Caller ID (CNAM) to be set to your compan...

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• Sydney
• Created September 14, 2020 19:20
• 1 vote

1. Community
2. Feedback on Talk
3. Caller ID on outbound calls

This is a huge issue for us as well. We need our calls to customers to show our Caller ID -- business name not phone number. Otherwise we just look like one of the many phone spammers out there a...

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• Sydney
• Created October 31, 2019 17:42
• 3 votes

1. Community
2. Feedback on Talk
3. Customizable Outbound Caller ID

This is a huge issue for us as well. We need our phone number to show our Caller ID -- business name not phone number. Otherwise we just look like one of the many phone spammers out there and our c...

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• Sydney
• Created October 31, 2019 17:40
• 3 votes

1. Community
2. Talk Q&A
3. Outbound Call Caller ID - Show Business Name, Not Just The Phone Number

This is a huge issue for us as well. We need our phone number to show our Caller ID -- business name not phone number. Otherwise we just look like one of the many phone spammers out there and our c...

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• Sydney
• Created October 31, 2019 17:38
• 3 votes