Lorin Rivers
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Total activity40
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes7
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Subscriptions19
Activity overview
Latest activity by Lorin Rivers-
Lorin Rivers created a post,
Link to Guide Article like regular agent view has
I love being able to search Guide for a term and easily insert a link to articles in a response to a ticket, I wish I could do that easily in chat.
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Lorin Rivers created a post,
Create ticket from chat even if the requester has left the chat
It would be nice if we could create a new ticket after chatting with a customer even if they are offline at the time we need to create that ticket. Sometimes people reply to “I’ll create a ticket f...
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Lorin Rivers commented,
Oh good, that would have been a major misstep
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Lorin Rivers created a post,
Customer Satisfaction info now requires a service upgrade
I think it’s terrible that something that was free and part of the dashboard now requires me to pay extra. I feel like Zendesk is just nickle and diming us to death. What’s next on the chopping blo...
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Lorin Rivers commented,
I don’t think that a follower view should be a paid add-on. It absolutely needs to be a top-level feature.
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Lorin Rivers commented,
Kind of surprising this isn’t part of the product. The workarounds proposed are lame.
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Lorin Rivers created a post,
zE.setHelpCenterSuggestions({ search: 'search string' }) should support phrases
From what I can tell, zE.setHelpCenterSuggestions({ search: 'search string' }) supports space delimited terms but not phrases. Some of our Guide documents don’t get recommended because the url does...
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Lorin Rivers commented,
@brett excellent questions!
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Lorin Rivers created a post,
Permit email tickets from a particular address but don’t send updates
AnsweredWe use Grasshopper for phone support. This comes from a particular address <notifications@grasshopper.com>. I want to allow that address to CREATE tickets, but not send any responses to that addres...
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Lorin Rivers commented,
Nicole, I frequently am responding to ticket AND taking notes for the background or sharing with partners. I use the Private Comments tool to get around this, but I have lost data from this.