Lorin Rivers
- Total activity 34
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Activity overview
Latest activity by Lorin Rivers-
Lorin Rivers commented,
Kind of surprising this isn’t part of the product. The workarounds proposed are lame.
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Lorin Rivers created a post,
Alias Guide article so the same article can be in more than one Category
Sometimes we want an article to be in more than one category and don’t want to maintain two versions of an article. It would be great if we could do this.
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Lorin Rivers created a post,
zE.setHelpCenterSuggestions({ search: 'search string' }) should support phrases
From what I can tell, zE.setHelpCenterSuggestions({ search: 'search string' }) supports space delimited terms but not phrases. Some of our Guide documents don’t get recommended because the url does...
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Lorin Rivers commented,
@brett excellent questions!
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Lorin Rivers created a post,
Permit email tickets from a particular address but don’t send updates
AnsweredWe use Grasshopper for phone support. This comes from a particular address <notifications@grasshopper.com>. I want to allow that address to CREATE tickets, but not send any responses to that addres...
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Lorin Rivers commented,
too bad it’s a vulnerable form. And too bad Zendesk makes it our responsibility to clean it up.
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Lorin Rivers created a post,
Russian spam, 37K so far, need a way to mark them all as spam
And it sure would be cool if Zendesk detected such avalanches of spam and protected us. Marking them as spam 100 at a time seems painful.
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Lorin Rivers commented,
Nicole, I frequently am responding to ticket AND taking notes for the background or sharing with partners. I use the Private Comments tool to get around this, but I have lost data from this.
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Lorin Rivers commented,
As an agent, I would love to be notified when a customer submits a satisfaction rating. As an admin, I’d love to be able to remove a bogus satisfaction rating—for example, when a customer of our cu...
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Lorin Rivers commented,
Erica, Help widget is not nearly as useful on a piece of paper. There may be a circumstance where it would be helpful but I struggle to think of one. The big issue is that the style info for the wi...