Lorin Rivers
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Total activity36
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes7
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Subscriptions17
Activity overview
Latest activity by Lorin Rivers-
Lorin Rivers commented,
Oh good, that would have been a major misstep
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Lorin Rivers created a post,
Customer Satisfaction info now requires a service upgrade
I think it’s terrible that something that was free and part of the dashboard now requires me to pay extra. I feel like Zendesk is just nickle and diming us to death. What’s next on the chopping blo...
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Lorin Rivers commented,
I don’t think that a follower view should be a paid add-on. It absolutely needs to be a top-level feature.
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Lorin Rivers commented,
Kind of surprising this isn’t part of the product. The workarounds proposed are lame.
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Lorin Rivers created a post,
zE.setHelpCenterSuggestions({ search: 'search string' }) should support phrases
From what I can tell, zE.setHelpCenterSuggestions({ search: 'search string' }) supports space delimited terms but not phrases. Some of our Guide documents don’t get recommended because the url does...
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Lorin Rivers commented,
@brett excellent questions!
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Lorin Rivers created a post,
Permit email tickets from a particular address but don’t send updates
AnsweredWe use Grasshopper for phone support. This comes from a particular address <notifications@grasshopper.com>. I want to allow that address to CREATE tickets, but not send any responses to that addres...
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Lorin Rivers commented,
Nicole, I frequently am responding to ticket AND taking notes for the background or sharing with partners. I use the Private Comments tool to get around this, but I have lost data from this.
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Lorin Rivers commented,
As an agent, I would love to be notified when a customer submits a satisfaction rating. As an admin, I’d love to be able to remove a bogus satisfaction rating—for example, when a customer of our cu...
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Lorin Rivers commented,
Erica, Help widget is not nearly as useful on a piece of paper. There may be a circumstance where it would be helpful but I struggle to think of one. The big issue is that the style info for the wi...