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Mia Jonson

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Recent activity by Mia Jonson Sort by recent activity Recent activity Votes
  • Add our own font in Guide end user portal?

    Answered

    Hi! We have our own font that we would like to use in the portal for end users in guide. Is that possible? It seems not do react on what we add so maybe you knows a work around for this?   Tkanks! ...

  • Show New Request even for Agents in home page?

    Answered

    Hi! I wonder why agents accessing the portal / home page for support does not see the option New request? They see the option "My request" but they can not create their own new tickets. Why? We hav...

  • Show custom fields in My requests View

    Hi! As I understand it, its not possible to add a custom field to the view for "My requests". This is really bad because we need to show what type of ticket it is and that is only possible with a c...

  • How to change the from email address?

    Answered

    Hi! We have two different ticket types (not a system field) and two different email addresses in our settings. It works fine when a ticket request is sent by email to the different email addresses ...

  • Trigger for updated via Meistertask?

    Hi! We would like to have a trigger when a task is Done in Meistertask but I do not know witch to use under "Updated via"? I know the trigger works on "Comment" is Present when task is Done in Meis...

  • Connection to multiple boards in MeisterTask

    Hi! I have read the post about how to connect to multiple boards in MeisterTask but you do loose the nice function to follow your task in Zendesk when its moved to another board, right? Its a nice ...

  • Views for light agents?

    We are just have a trial on Zendesk and are evaluating some of your features.   Is it possible for light agents to view the tickets they have a side conversation in or are a follower on? We have li...