Larisa Moore commented,
Awesome, thank you so much!
Larisa Moore commented,
@Wes - where I'd really like to do this is our category pages. We're currently using Humble Squid and have customized our home page already with image/text boxes for our four categories--but two of...
Larisa Moore created a post,
For the mobile version of our Help Center we use the standard out-of-the-box version that Zendesk provides, which I understand is not configurable (except for logo and color scheme). We've had a ...
Larisa Moore commented,
Just a comment: like many things lately, the integration setup cannot be completed on IE11. Using Firefox I was able to see the Accounts section under my Channel Integration and add the necessary i...
Larisa Moore commented,
Cool, thank you! So, if we do have the "Mobile layout" option enabled, will *all* customers see a chat option, or *no* customers will see a chat option?
Larisa Moore commented,
Hi, is it possible to display the Zopim chat only on one specific page of our Help Center? Specifically, the Submit Request page for one of our languages only? Anyone can visit our Help Center and ...
Larisa Moore created a post,
In future improvements to Help Center metrics, can you please add a function that will display a list of articles that have been viewed 0 times within the specified time frame? Same defaults as tod...
Larisa Moore commented,
@Olivia - I did this in the previous incarnation of our Help Center which used Swiftest Elk. As far as I can tell, in the CSS section for the home page, I used the following code (right now I can't...
Larisa Moore commented,
I'm not hiding the text on the home page, it's still what I think was the default: <section class="hero-unit search-box"> {{search}} </section> and on the other pages it's...
Larisa Moore commented,
Oh! Whoops. We thought it was safe to turn off the filter because agents had the ability to mark posts as spam manually. Since today is the first time in 6 months we had much volume of actual spam,...