Chad Susa
Founder and Principal at Gravity CX. A trusted Zendesk Select Solutions Partner and Zendesk Certified Admin. One of the first 6 ANZ employees at Zendesk. Worked at Zendesk for ~8 years helping to build the APAC and ANZ businesses.
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Total activity75
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes15
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Subscriptions29
Activity overview
Latest activity by Chad Susa-
Chad Susa commented,
Hi All Actually I've always wondered: What happens if I don't include the: 'Ticket | Is | Created' or 'Ticket | Is | Updated' condition(s) to a trigger? Does that mean the trigger will fire...
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Chad Susa commented,
Thanks Amie B - still the best Zendesk Guru out there :D I did check and it's definitely a Business Account - albeit a test one. When I nav to the app and try to make it a Private Account (yes the ...
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Chad Susa commented,
Hi There Looks promising. Couple of questions though: I don't have the pre-requisite amount of followers, but I can still enable the channel in Admin Centre - is that correct? When I go into my In...
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Chad Susa commented,
Hi All Just wondering does anyone know what the Zendesk session time is for end users? (eg: when they login to the Help Centre / customer portal) how long before their session expires?
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Chad Susa created a post,
Changing what triggers fire on tickets created by Chat Channel
Hi All Searched high and low but couldn't find an answer. Assumptions: Zendesk Support and Chat on Agent workspace (ie: chats are handled in Zendesk Support through a ticket) Customer email addres...
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Chad Susa commented,
Is there a way to stop followers from receiving email notifications? In the use case where agents (followers) action all their tickets in Zendesk but don't want their email to be 'spammed' with fol...
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Chad Susa commented,
+1 Definitely a bug not feature. Lost a lot of time because of this. I guess Zendesk customers' time isn't as valuable as the Zendesk Devs ;)
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Chad Susa commented,
+1 It would be be nice to hyperlink images as well - without having to use Markdown (host image file somewhere, use markdown syntax, turn of RTF in product, etc etc - yuk!). All throughout the Zend...
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Chad Susa commented,
+1 for Conditions on Multi-Select. At present, I can't have my nice 'Other' workflow on a Multi-Select field. ie: Requester selects 'Other', then a text field conditionally appears asking for 'Othe...
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Chad Susa commented,
Hi All Just struggling to exclude Follow-up tickets from a query. It seems that Follow-up tickets have no identification apart from their Update Channel being 'Closed Ticket' that can be used to ex...