Chad Susa
Founder and Principal at Gravity CX. A trusted Zendesk Select Solutions Partner and Zendesk Certified Admin. One of the first 6 ANZ employees at Zendesk. Worked at Zendesk for ~8 years helping to build the APAC and ANZ businesses.
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Total activity59
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Last activity
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Activity overview
Latest activity by Chad Susa-
Chad Susa commented,
+1 It would be be nice to hyperlink images as well - without having to use Markdown (host image file somewhere, use markdown syntax, turn of RTF in product, etc etc - yuk!). All throughout the Zend...
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Chad Susa commented,
+1 for Conditions on Multi-Select. At present, I can't have my nice 'Other' workflow on a Multi-Select field. ie: Requester selects 'Other', then a text field conditionally appears asking for 'Othe...
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Chad Susa commented,
Hi All Just struggling to exclude Follow-up tickets from a query. It seems that Follow-up tickets have no identification apart from their Update Channel being 'Closed Ticket' that can be used to ex...
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Chad Susa commented,
Wondering if this can be done (or anyone has a solution to this) I have multiple lines Scenario: When an inbound call is received at a particular line (Zendesk phone number) and the 'call' ticket i...
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Chad Susa commented,
It's actually very easy to fix. Go to your Guide template code and open the section_page.hbs Look for a block of code like this (usually line 62 - 66): {{else}}<i class="section-empty"><a href="...
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Chad Susa commented,
Same problem here Liz - it really doesn't make sense if we are using multiple section hierarchy. So it seems we have to have at least one article in each section to remove the empty link...so stran...
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Chad Susa commented,
Figured it out. I don't have the WhatsApp number add-on purchased on my account. All good !!
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Chad Susa commented,
Hello Just wondering if the hosting for your WhatsApp phone number add-on is also required when configuring WhatsApp with the new agent workspace and social messaging enabled? Over in the article S...
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Chad Susa commented,
Hello Everyone I have a customer wanting to sync both Leads and Contacts from SF to Zendesk. Considering they can only select one, does anyone have any best practices on how to work with this limit...
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Chad Susa commented,
Hello all For my issue (exported PDF was cutting off reports) - the article - Why are my queries cut off or missing at the bottom of my exported or scheduled dashboard PDF's and images? shared by J...