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DannyC

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Activity overview

Latest activity by DannyC
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    DannyC created a post,

    Translating articles (UK/USA/AUS) for terminology

    Hi everyone, Just wanting to reach out to anyone who has a help centre suited to multiple English speaking regions where different terminology is used. I work for a finance software company in the ...

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    DannyC commented,

    Hi Panu, Well said! I posted something similar a while back. The same broken 3rd party apps keep getting circulated as solutions from 5+ years ago which is very frustrating. Surely we shouldn't hav...

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    DannyC created a post,

    API Documentation on your Help Center - tips and examples please

    Hi All, Does anyone use their Zendesk Help Center to provide documentation for their software's API? We are about to launch our API service and I wanted to reach out to see if anyone would be so ki...

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    DannyC commented,

    Hi Devan, Apologies for the delay in my reply and thank you for your response. Unfortunately I had already tried the plugin in your link but the user reviews were not very good and I couldn't get i...

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    DannyC created a post,

    Export Articles from Help Center to PDF?

    Has anyone been able to achieve this? I've found many threads discussing exporting articles and backing up the HC, some mentioning various apps that are years old and don't work properly. I've trie...

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    DannyC commented,

    Hi Soila Salas - Yes I did but you have to edit the home_page.hbs template in your theme and insert the link in there depending where you want it to live on your site. If you can grab the url of th...

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    DannyC commented,

    My hero Diziana! thank you

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    DannyC created a post,

    Insert an external URL in an Article

    Answered

    Hi guys, I want to insert an external link in my article like so..   Problem is when I publish the article and try the link it doesn't use the exact url that I've inserted. It stays on our site as ...

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    DannyC commented,

    Hi Brett, Thanks for the response. I did find that tip but I want to remove the whole aspect of the articles being hidden in the first place. I don't know why its such a restriction on the system. ...

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    DannyC commented,

    Perfect! Thank you Maggie Ungerboeck  :)    Cheers, Danny